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Average Ratings 0 Ratings

Total
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Description

Enabling brick-and-mortar establishments to leverage digital technology effectively. This approach simplifies the process for customers to explore your product catalogue while in-store. Additionally, shoppers can communicate directly with your business via WhatsApp to place their orders seamlessly. Your business's visibility on Google is enhanced by the popularity of specific items in your catalogue, making it easier for potential customers to find you. In-store, customers have the option to place orders digitally at their convenience. Maintaining a continuous relationship with your customers is advantageous for your business growth. Engaging with customers through WhatsApp fosters direct interaction without relying on intermediary platforms for discovery. This encourages customers to engage more deeply with your offerings in various ways. Furthermore, they can make payments directly using their credit or debit cards through banking applications, eliminating the need to input CVV and 3D Secure Password/OTP, streamlining the transaction process effectively. Overall, this integration of technology not only enhances customer experience but also drives sales and loyalty.

Description

Kayana WhatsApp Ordering, also known as AskKay, is an innovative cloud-based platform tailored for restaurants, cafés, takeaways, and other hospitality businesses. This service enables customers to explore a menu, choose their desired items, and place orders for delivery, collection, takeaway, or dining in, all while receiving a convenient checkout link via WhatsApp to facilitate payment without the need for additional apps or account setups. An artificial intelligence-driven order assistant manages customer inquiries, assists in creating the order basket, provides information about menu items, and can recommend extras to enhance the dining experience. Businesses can seamlessly integrate this service with Kayana EPOS, ensuring that menus and pricing are automatically updated and that incoming orders are efficiently processed within their existing point-of-sale systems. Additionally, operators have the flexibility to customize order types, set up QR-code access points, and designate specific business WhatsApp numbers, while customers are kept informed about their order status through chat notifications. This service is crafted for those in the hospitality sector who aim to streamline direct orders and customer interactions via WhatsApp, complementing their traditional in-store services effectively. Such an approach not only enhances customer convenience but also fosters a more engaging dining experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

WhatsApp Yes 
Google Yes 
Google Pay Yes 
MealPe Yes 
Pidge Yes 
Reelo Yes 
Zipler.io Yes 

Integrations

WhatsApp Yes 
Google No 
Google Pay No 
MealPe No 
Pidge No 
Reelo No 
Zipler.io No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DotPe

Country

India

Website

dotpe.in/

Vendor Details

Company Name

Kayana for Business

Founded

2021

Country

United Kingdom

Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Product Features

Retail Management

CRM No 
Commission Management No 
Email Marketing No 
Employee Management No 
Loyalty Program No 
Mail Order No 
Merchandise Management No 
Multi-Location No 
Order Management No 
Purchase Order Management No 
Reporting/Analytics No 
Returns Management No 
eCommerce No 

Retail POS Systems

Barcode Scanning No 
Commission Management No 
Discount Management No 
Gift Card Management No 
Inventory Management No 
Loyalty Program Support No 
Pricing Management No 
Returns Tracking No 
Sales Tracking No 
Touch Screen No 
eCommerce No 

Product Features

Online Ordering

Integrated Gift Cards No 
Menu / Product View No 
Mobile Ordering No 
Push Notifications No 
Reporting / Analytics No 
Rewards / Loyalty Program No 
Secure Payment Processing No 
Store Locator No 
White-Label No 

Alternatives

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