Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
As chargebacks continue to increase, it is essential for merchants to utilize straightforward and efficient chargeback management solutions. Worldpay Disputes Defender offers a robust answer to the challenges posed by expensive and labor-intensive chargebacks. This allows you to concentrate on what truly matters—developing and enhancing your business. Being the largest enterprise payment solutions provider globally, we are equipped to deliver the technology and innovation necessary for your expansion on an international scale. We facilitate the connections required for you to manage your payments seamlessly, all from a single provider. Worldpay from FIS offers the extensive reach, revenue potential, and agile responsiveness essential for the future of payments. You can adapt your banking solutions at your own pace through our cloud-native modular core platform that allows for scalability. Disputes Defender offers an all-encompassing chargeback solution tailored for businesses like yours, ensuring you're never bogged down by disputes. By utilizing our services, you can fully dedicate your time to advancing your business objectives.
Description
FusionDMS is a comprehensive software solution designed specifically for managing disputes within community banks and credit unions. It effectively consolidates the processes of intake and case tracking for various dispute types, including debit and credit card issues, ACH transactions, ATM disputes, checks, and remittance transfers. With this tool, staff members can efficiently route cases, keep track of their status, adhere to Regulation E deadlines and alerts, document their investigative processes, and ensure a thorough audit trail is maintained. The platform facilitates workflows for chargebacks, representments, and arbitration, enhancing the overall efficiency of dispute management. One notable feature is the Chargeback Intercept, which allows merchants to examine card disputes that qualify and provide a credit before a formal chargeback is initiated. FusionDMS seamlessly collaborates with third-party investigators and can integrate with core systems from notable financial technology companies such as Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Institutions have the flexibility to deploy the software on their own servers or utilize FIntegrate’s environment hosted on AWS. Additionally, FusionDMS meticulously tracks disputes from their initial intake all the way through to resolution, ensuring a smooth and transparent process for all parties involved. By implementing this software, financial institutions can significantly improve their dispute resolution capabilities and enhance customer satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Finastra
No
Fiserv
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
FIS
Founded
1968
Country
United States
Website
www.fisglobal.com/en/merchant-solutions-worldpay/products/disputes-defender
Vendor Details
Company Name
FIntegrate Technology
Founded
2009
Country
United States
Website
fintegratetech.com
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
No
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No
Product Features
Banking
ATM Management
No
Compliance Tracking
No
Corporate Banking
No
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No