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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DispatchNode is an advanced platform designed for automating field service operations with a focus on artificial intelligence. This innovative system features an AI-driven voice receptionist that efficiently answers all incoming calls in less than three seconds and is available around the clock in over 29 languages, managing tasks such as job bookings, collecting Stripe deposits via SMS, and dispatching crews seamlessly during a single interaction. Its zone-aware scheduling feature synchronizes with Google Calendar and Outlook, incorporating travel time buffers to avoid any potential double-booking conflicts. In addition to these functionalities, DispatchNode offers tools for profitability analysis, automated scheduling for maintenance agreements, real-time GPS tracking with estimated time of arrival updates, and an AI-driven upsell feature that provides tailored recommendations based on customer behavior and service history. Furthermore, customers can utilize a tokenized self-service portal through SMS to access their service history, settle invoices, and rearrange appointments. The platform also supports native integrations with services such as QuickBooks Online, Salesforce, Shopify, Stripe, and Zapier, along with a Model Context Protocol server (RFC 9727) that enables AI-agent-discoverable access to its API. To ensure data security, DispatchNode employs multi-tenant workspace isolation, implements role-based access controls, and offers enterprise single sign-on (SSO) capabilities, guaranteeing that both customer and company information remains protected. Overall, DispatchNode sets a new standard in field service automation, combining efficiency and security in one comprehensive solution.

Description

Probook is an innovative dispatch platform powered by AI, aimed at boosting the performance of technicians, optimizing the efficiency of dispatchers, and enhancing customer service within the home services sector. By leveraging historical sales data, the platform strategically assigns technicians to the most appropriate jobs, which results in higher sales figures and greater customer satisfaction. It features two automation tiers: the copilot mode, which provides dispatchers with real-time suggestions while keeping them engaged, and the autopilot mode, which dynamically reorganizes the dispatch board in real-time, enabling one dispatcher to oversee more than 20 technicians effectively. Additionally, Probook includes features like proactive alerts for delays, recommendations for rescheduling, and an interactive revenue heatmap that highlights top sales performers. Users typically observe a 12% boost in sales and a 19% increase in flip rates, all while managing a technician-to-dispatcher ratio of 20:1, demonstrating the platform's significant impact on operational efficiency and profitability. As a result, Probook not only streamlines the dispatch process but also empowers businesses to focus on growth and improve their overall service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

NEXTAR No 
ServiceTitan No 

Integrations

NEXTAR Yes 
ServiceTitan Yes 

Pricing Details

$499/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Slickrock.dev

Founded

2018

Country

United States

Website

www.dispatchnode.com

Vendor Details

Company Name

Probook

Founded

2022

Country

United States

Website

www.probook.ai/

Product Features

Service Dispatch

Billing & Invoicing No 
Call Center Management No 
Contract Management No 
Customer Database No 
Inventory Control No 
Job Management No 
Job Tracking No 
Mobile Access No 
Routing No 
Scheduling No 
Self Service Portal No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

Product Features

Service Dispatch

Billing & Invoicing No 
Call Center Management No 
Contract Management No 
Customer Database No 
Inventory Control No 
Job Management No 
Job Tracking No 
Mobile Access No 
Routing No 
Scheduling No 
Self Service Portal No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

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