Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dispatch is the leading Service Orchestration platform for enterprises that rely on a mix of internal teams, contractors, dealers, and third-party service providers to deliver exceptional customer experiences. Dispatch connects every stakeholder involved in service delivery on a single platform, giving organizations complete visibility and control across their service ecosystem. From work assignment and scheduling to provider performance and customer satisfaction, Dispatch helps enterprises coordinate complex service networks with confidence. Designed to work alongside your existing CRM, FSM, ERP, and customer service systems, Dispatch fills the operational gaps that traditional field service solutions leave behind. Organizations can launch faster, reduce operational overhead, and gain real-time insights into every service interaction. With Dispatch, businesses can monitor service provider compliance, scheduling efficiency, job progress, on-time performance, SLA attainment, and customer satisfaction—all from a unified platform.
Our Commitment
- Connected, Not Siloed – We bridge the gap between businesses, service providers, and customers for real-time coordination and visibility.
- Intelligent & Adaptive – By equipping providers with real-time insights, we ensure every action is precise, predictive, and impactful.
- Scalable & Flexible – Service needs evolve, and so does Dispatch. Our platform grows with businesses, offering a scalable solution for both independent contractors and internal teams.
- Customer-Centric – Service should feel personal, transparent, and responsive. We don’t just meet requests—we anticipate them, delivering an experience that exceeds expectations.
Description
Effectively scheduling and dispatching field personnel is essential for maintaining the operational efficiency and regulatory compliance of a building's fire and safety systems. Nonetheless, the manual process of scheduling and dispatching can prove to be quite challenging, especially when overseeing staff at numerous locations. To address this issue, BuildingReports has developed a user-friendly online platform that streamlines the management of field personnel, enhancing both ease and precision. The ManagerSeries® tool allows users to effortlessly schedule, dispatch, and monitor inspections as well as service tasks, all while efficiently managing workflows through intuitive calendar views. With this tool, users can quickly access a comprehensive overview of scheduled activities on a monthly, weekly, or daily basis. Additionally, ManagerSeries® offers detailed listings of inspection events planned for future years, ensuring that all necessary checks are accounted for well in advance. Users can manage one or multiple accounts through a secure online portal, while also keeping tabs on inspection activities with automated email and SMS alerts, thereby enhancing overall responsiveness and accountability. This innovative approach ultimately contributes to a safer and more compliant environment for all building occupants.
API Access
Has API
No
API Access
Has API
No
Integrations
AMT
Yes
Braintree
Yes
ClientTether
Yes
Dialpad Sell
Yes
HubSpot Marketing Hub
Yes
Nearby Now
Yes
NetSuite
Yes
Onde
Yes
QuickBooks Online
Yes
Salesforce
Yes
Integrations
AMT
No
Braintree
No
ClientTether
No
Dialpad Sell
No
HubSpot Marketing Hub
No
Nearby Now
No
NetSuite
No
Onde
No
QuickBooks Online
No
Salesforce
No
Pricing Details
Enterprise Price Upon Request
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Dispatch
Country
United States
Website
www.dispatch.me/
Vendor Details
Company Name
BuildingReports
Founded
2000
Country
United States
Website
www2.buildingreports.com/solutions/service-staff-and-operations-scheduling.html
Product Features
HVAC
Billing & Invoicing
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
No
Job Management
Yes
Maintenance Scheduling
Yes
Mobile Access
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Plumbing
Billing & Invoicing
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
No
Job Management
Yes
Mobile Access
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Service Dispatch
Billing & Invoicing
Yes
Call Center Management
No
Contract Management
Yes
Customer Database
Yes
Inventory Control
No
Job Management
Yes
Job Tracking
Yes
Mobile Access
Yes
Routing
Yes
Scheduling
Yes
Self Service Portal
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Product Features
Service Dispatch
Billing & Invoicing
No
Call Center Management
No
Contract Management
No
Customer Database
No
Inventory Control
No
Job Management
No
Job Tracking
No
Mobile Access
No
Routing
No
Scheduling
No
Self Service Portal
No
Service History Tracking
No
Technician Management
No
Work Order Management
No