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features
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support

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Description

Dispatch is the leading Service Orchestration platform for enterprises that rely on a mix of internal teams, contractors, dealers, and third-party service providers to deliver exceptional customer experiences. Dispatch connects every stakeholder involved in service delivery on a single platform, giving organizations complete visibility and control across their service ecosystem. From work assignment and scheduling to provider performance and customer satisfaction, Dispatch helps enterprises coordinate complex service networks with confidence. Designed to work alongside your existing CRM, FSM, ERP, and customer service systems, Dispatch fills the operational gaps that traditional field service solutions leave behind. Organizations can launch faster, reduce operational overhead, and gain real-time insights into every service interaction. With Dispatch, businesses can monitor service provider compliance, scheduling efficiency, job progress, on-time performance, SLA attainment, and customer satisfaction—all from a unified platform. Our Commitment - Connected, Not Siloed – We bridge the gap between businesses, service providers, and customers for real-time coordination and visibility. - Intelligent & Adaptive – By equipping providers with real-time insights, we ensure every action is precise, predictive, and impactful. - Scalable & Flexible – Service needs evolve, and so does Dispatch. Our platform grows with businesses, offering a scalable solution for both independent contractors and internal teams. - Customer-Centric – Service should feel personal, transparent, and responsive. We don’t just meet requests—we anticipate them, delivering an experience that exceeds expectations.

Description

GOTRACK serves as an innovative marketplace solution for real-time AI-driven pickup, delivery, and service management, aimed at enhancing employee efficiency, elevating customer satisfaction, and streamlining business operations. As the first of its kind in logistics SaaS, Gotrack allows users to access its features anytime and from any browser, ensuring convenience. The platform employs 256-bit SSL encryption and operates on Amazon's AWS infrastructure, boasting an impressive 99.99% uptime SLA. With its intelligent routing capabilities, Gotrack not only saves time and money but also boosts the productivity and effectiveness of your deliveries. You can easily oversee your drivers while we handle your route planning! Experience seamless route optimization that enables you to schedule, assign, and dispatch numerous jobs in mere seconds. Say goodbye to the frustration of waiting for end-of-day status updates, as you will receive real-time notifications at all times! Logistics operations are now more transparent; you will know exactly what is happening as it unfolds. Furthermore, the system automatically dispatches branded tracking notifications and alerts to both your drivers and customers, enhancing communication and service quality. Overall, Gotrack is revolutionizing the logistics landscape with its comprehensive and user-friendly features.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AMT Yes 
Braintree Yes 
ClientTether Yes 
Dialpad Sell Yes 
HubSpot Marketing Hub Yes 
Nearby Now Yes 
NetSuite Yes 
Onde Yes 
QuickBooks Online Yes 
Salesforce Yes 
Stripe Yes 
Todoist Yes 
Wufoo Yes 
Xero Yes 
Zapier Yes 

Integrations

AMT No 
Braintree No 
ClientTether No 
Dialpad Sell No 
HubSpot Marketing Hub No 
Nearby Now No 
NetSuite No 
Onde No 
QuickBooks Online No 
Salesforce No 
Stripe No 
Todoist No 
Wufoo No 
Xero No 
Zapier No 

Pricing Details

Enterprise Price Upon Request
Free Trial No 
Free Version No 

Pricing Details

$9 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Dispatch

Country

United States

Website

www.dispatch.me/

Vendor Details

Company Name

GoTrack

Founded

2015

Country

India

Website

gotrackapp.com

Product Features

HVAC

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Maintenance Scheduling Yes 
Mobile Access Yes 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Plumbing

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Mobile Access Yes 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Service Dispatch

Billing & Invoicing Yes 
Call Center Management No 
Contract Management Yes 
Customer Database Yes 
Inventory Control No 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing Yes 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Product Features

Service Dispatch

Billing & Invoicing No 
Call Center Management No 
Contract Management Yes 
Customer Database Yes 
Inventory Control No 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing Yes 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking No 
Technician Management Yes 
Work Order Management Yes 

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