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Average Ratings 0 Ratings
Description
Leverage our network of specialists and cutting-edge AI technology to provide outstanding customer service on a large scale. By doing so, you can decrease contact center activities by as much as 80%, enhance customer satisfaction by up to 20%, and achieve substantial annual savings. Our platform hosts a vast pool of experts who not only assist in training our algorithms but also contribute to crafting responses and providing real-time support to customers. It is essential for AI systems to learn how to interpret and address customer needs accurately. Our specialists review each customer interaction, which significantly improves our algorithms' comprehension of inquiries and the best methods to assist. As information can quickly become outdated, simply having a chatbot is insufficient; many face challenges in obtaining adequate content. Our experts are dedicated to continuously creating updated responses, which are rigorously vetted through peer review, ensuring that we can adapt to new questions and the evolution of issues. In today's fast-paced environment, customers demand exceptional service around the clock, a challenge that is difficult to meet with limited human resources. Moreover, the agility of our experts allows us to stay ahead of customer expectations and provide timely solutions.
Description
The launch of Wolfram Alpha established a groundbreaking approach to acquiring knowledge and finding answers—not by merely browsing the internet, but by performing real-time computations using a rich array of integrated data, algorithms, and methodologies. This innovative tool democratizes expert-level insight and functionality for individuals across various fields and educational backgrounds. Our goal is to accommodate entirely free-form queries while functioning as a knowledge engine that produces impactful results presented with utmost clarity. The realization of Wolfram Alpha hinges on a distinctive combination of factors, propelled by the visionary leadership of Stephen Wolfram. For the first time in history, the computational power available is sufficient to support the extensive capabilities of Wolfram Alpha, complemented by the internet as a widespread medium for access. However, the mere existence of this technology was not solely sufficient to make Wolfram Alpha a reality; it required a unique vision and relentless commitment to innovation as well.
API Access
Has API
API Access
Has API
Integrations
Diaflow
InsertChat
Langflow
Pencil Spaces
PubNub
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Directly
Founded
2011
Country
United States
Website
directly.com
Vendor Details
Company Name
Wolfram Alpha
Website
www.wolframalpha.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management