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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.

Description

Tmall, a platform run by Alibaba Group, stands as the foremost business-to-consumer ecommerce site in China, facilitating a tailored marketplace where both local and international brands can sell directly to Chinese consumers. Established in 2008 as a branch of Taobao, Tmall sets itself apart by emphasizing premium brand-name products, thereby guaranteeing authenticity and high quality. The platform boasts over 70,000 distinct brands and caters to a vast customer base of more than 180 million shoppers, capturing a considerable portion of the B2C online retail landscape in China. Tmall offers a variety of store formats, such as flagship stores for brand creators, authorized shops for licensed vendors, and specialty outlets for multiple brands. To improve the shopping journey, Tmall incorporates features like Alipay for safe payment processing and AliWangWang for instant communication between buyers and sellers, ensuring a seamless shopping experience. Additionally, Tmall continually evolves its services to meet the changing needs of consumers and retailers alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alibaba.com No 
Google Yes 
Google Sheets Yes 
Magento Yes 
OneShot Yes 
Salesforce Yes 
Shopify Yes 
Zendesk Yes 

Integrations

Alibaba.com Yes 
Google No 
Google Sheets No 
Magento No 
OneShot No 
Salesforce No 
Shopify No 
Zendesk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DigitalGenius

Founded

2014

Country

United Kingdom

Website

www.digitalgenius.com

Vendor Details

Company Name

Tmall

Founded

2008

Country

China

Website

www.tmall.com

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Alternatives

Alternatives

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