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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.

Description

The objective of the customer success team is to guarantee the effective implementation and delivery of Soul Machines' digital people to clients around the globe. We collaborate with our customers at every stage, from brainstorming and development to deployment and the expansion of use cases, in order to craft innovative, self-sufficient human-like solutions that transform organizations, meet essential business goals, and create engaging character experiences for some of the world's leading brands. Acting as the primary point of contact for our clients, our project managers coordinate with various internal teams and stakeholders to ensure that projects are successfully completed and key performance indicators are surpassed. Additionally, our solution architects work to ensure seamless interoperability and integration of our platform with existing systems and organizational workflows. Meanwhile, our conversation engineers and designers focus on shaping digital human personas and developing creative content that heralds a new era of interaction between humans and machines. Ultimately, we strive to push the boundaries of technology while fostering lasting partnerships with our customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Autodesk A360
Google
Google Cloud Platform
Google Sheets
IBM Watson
Magento
OneShot
PwC Amplifier
Salesforce
Shopify
Zendesk

Integrations

Amazon Web Services (AWS)
Autodesk A360
Google
Google Cloud Platform
Google Sheets
IBM Watson
Magento
OneShot
PwC Amplifier
Salesforce
Shopify
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DigitalGenius

Founded

2014

Country

United Kingdom

Website

www.digitalgenius.com

Vendor Details

Company Name

Soul Machines

Country

United States

Website

www.soulmachines.com/products/soul-digital/

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

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Alternatives

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