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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.

Description

Seamlessly engage with your customers whenever and however they prefer. With the Interactions Intelligent Virtual Assistant, fostering communication and achieving tasks with your customers has never been easier. By integrating cutting-edge Conversational AI advancements and genuine human insight, we are redefining the standards for outstanding customer engagement. This Intelligent Virtual Assistant empowers your customers to communicate through speech or text in a way that feels natural and personal, ensuring a smooth experience from beginning to end. An Intelligent Virtual Assistant, or IVA, not only modernizes customer service but also personalizes it, making conversations feel more human. Thanks to the capabilities of Interactions IVAs, driven by Conversational AI, customers can express themselves just as they would in a face-to-face interaction, alleviating the common frustrations linked with traditional automated systems. Even amidst background distractions, varied accents, and unreliable connections, Interactions IVAs maintain their ability to accurately understand customer input, enhancing overall satisfaction and engagement. This innovative approach ensures that every interaction is not just functional, but genuinely connects with the needs and preferences of the customer.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google
Google Sheets
Magento
OneShot
Salesforce
Shopify
Zendesk

Integrations

Google
Google Sheets
Magento
OneShot
Salesforce
Shopify
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DigitalGenius

Founded

2014

Country

United Kingdom

Website

www.digitalgenius.com

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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