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Description
Our expertise lies in cloud-native technology, and as a response to evolving market needs, Digital Defense’s Frontline.Cloud platform consistently offers organizations dependable and straightforward security solutions that yield exceptional results while alleviating the administrative challenges often tied to on-premise and hybrid setups. Pioneering the first-ever SaaS security platform long before cloud security became mainstream and ahead of competitors who followed suit, Digital Defense has established itself as the benchmark for SaaS solutions and services. The Frontline.Cloud security Software as a Service (SaaS) platform encompasses various tools including Frontline Vulnerability Manager™ (Frontline VM™), Frontline Pen Testing™ (Frontline Pen Test™), Frontline Web Application Scanning™ (Frontline WAS™), and the newly introduced Frontline Active Sweep (Frontline ATS™). With our commitment to innovation, we continue to expand our offerings to better meet the diverse security needs of modern organizations.
Description
Quala extracts qualitative data from various sources, including emails, phone calls, and CRM notes, to measure customer sentiments and team feedback. This process yields valuable insights that shape product development and enhance customer experience initiatives. Additionally, these insights can initiate workflows designed to improve customer service, increase retention, and facilitate upselling opportunities for each individual client. What sets Quala apart is its ability to track customer feedback, team observations, and user behavior within your product seamlessly. With integrations to leading systems and a robust API, all contact, conversation, and product information is centralized for easier access. Our Assessments structure the input from frontline staff, making it easier to act upon. By analyzing frontline data, Quala identifies feature requests, common issues, and other critical factors that guide product strategy and customer engagement tactics. This collection of frontline information also contributes to the development of health scores and other key performance indicators, empowering teams to make well-informed decisions about customer interactions. In doing so, Quala ensures that businesses can respond effectively to evolving customer needs and preferences.
API Access
Has API
API Access
Has API
Integrations
AT&T Alien Labs Open Threat Exchange
Airtable
Freshdesk
Frontline Vulnerability Manager
Gong
Google
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Integrations
AT&T Alien Labs Open Threat Exchange
Airtable
Freshdesk
Frontline Vulnerability Manager
Gong
Google
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Fortra
Founded
1982
Country
United States
Website
digitaldefense.com
Vendor Details
Company Name
Quala
Founded
2018
Country
United States
Website
www.quala.io
Product Features
IT Security
Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting
Vulnerability Management
Asset Discovery
Asset Tagging
Network Scanning
Patch Management
Policy Management
Prioritization
Risk Management
Vulnerability Assessment
Web Scanning
Vulnerability Scanners
Asset Discovery
Black Box Scanning
Compliance Monitoring
Continuous Monitoring
Defect Tracking
Interactive Scanning
Logging and Reporting
Network Mapping
Perimeter Scanning
Risk Analysis
Threat Intelligence
Web Inspection
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
