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Description
Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.
Description
Language Understanding (LUIS) is an advanced machine learning service designed to incorporate natural language capabilities into applications, bots, and IoT devices. It allows for the rapid creation of tailored models that enhance over time, enabling the integration of natural language features into your applications. LUIS excels at discerning important information within dialogues by recognizing user intentions (intents) and extracting significant details from phrases (entities), all contributing to a sophisticated language understanding model. It works harmoniously with the Azure Bot Service, simplifying the process of developing a highly functional bot. With robust developer resources and customizable pre-existing applications alongside entity dictionaries such as Calendar, Music, and Devices, users can swiftly construct and implement solutions. These dictionaries are enriched by extensive web knowledge, offering billions of entries that aid in accurately identifying key insights from user interactions. Continuous improvement is achieved through active learning, which ensures that the quality of models keeps getting better over time, making LUIS an invaluable tool for modern application development. Ultimately, this service empowers developers to create rich, responsive experiences that enhance user engagement.
API Access
Has API
API Access
Has API
Integrations
BotCore
Geomant
Ideta
Neo Enterprise Assistant Platform
Quickwork
Take Blip
Avaya Experience Platform
CEDEX Technologies
Call Center Studio
EBM
Integrations
BotCore
Geomant
Ideta
Neo Enterprise Assistant Platform
Quickwork
Take Blip
Avaya Experience Platform
CEDEX Technologies
Call Center Studio
EBM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Founded
1998
Country
United States
Website
cloud.google.com/dialogflow
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
www.luis.ai/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
Product Features
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
