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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The Descartes Customer Engagement Platform, formerly known as Descartes Localz, enables businesses to revolutionize their last-mile delivery and field service operations through a comprehensive web-based portal that allows customers to monitor their orders and appointments in real time, engage with support teams via chat, and provide immediate feedback. This platform streamlines personalized communication and features self-service options for tracking orders, confirming appointments, canceling, rescheduling, and managing click-and-collect processes through dedicated applications for both customers and staff. A global network of partners, along with seamless integration with Descartes’ routing, dispatch, and mobile workforce solutions, guarantees data integrity and enhances operational effectiveness. Additionally, customizable dashboards present key performance indicators, trends in customer feedback, and service exceptions, enabling teams to minimize missed appointments and better allocate their resources. Ultimately, this platform not only enhances customer satisfaction but also drives efficiency across the entire delivery and service process.

Description

The focus is on exploration and transcending the boundaries set by street names and postal codes. It emphasizes the economic influence of transforming spaces into focal points for location-based services. Additionally, it highlights the need for empowerment by integrating 4 billion individuals without addresses into the global digital marketplace. As the demand for deliveries escalates, the influx of delivery vehicles into urban areas exacerbates issues such as traffic congestion, air pollution, and noise disturbances. The challenges posed by climate change, coupled with ongoing urbanization, necessitate a shift toward more sustainable practices. Through UNL, we offer a digital framework that encourages delivery companies to devise innovative logistical business models aimed at sustainability and minimizing CO2 emissions in densely populated cities. By harnessing and analyzing location-based data, we can improve tactical and dynamic end-to-end delivery routing based on geolocation, while also providing indoor navigation and customization solutions. Ultimately, this approach seeks to create a more efficient and environmentally-friendly delivery system that benefits everyone.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Descartes

Founded

1981

Country

Canada

Website

www.localz.com

Vendor Details

Company Name

UNL

Founded

2018

Country

Singapore

Website

unl.global/delivery/

Product Features

Product Features

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