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Average Ratings 0 Ratings
Description
The Descartes Customer Engagement Platform, formerly known as Descartes Localz, enables businesses to revolutionize their last-mile delivery and field service operations through a comprehensive web-based portal that allows customers to monitor their orders and appointments in real time, engage with support teams via chat, and provide immediate feedback. This platform streamlines personalized communication and features self-service options for tracking orders, confirming appointments, canceling, rescheduling, and managing click-and-collect processes through dedicated applications for both customers and staff. A global network of partners, along with seamless integration with Descartes’ routing, dispatch, and mobile workforce solutions, guarantees data integrity and enhances operational effectiveness. Additionally, customizable dashboards present key performance indicators, trends in customer feedback, and service exceptions, enabling teams to minimize missed appointments and better allocate their resources. Ultimately, this platform not only enhances customer satisfaction but also drives efficiency across the entire delivery and service process.
Description
The focus is on exploration and transcending the boundaries set by street names and postal codes. It emphasizes the economic influence of transforming spaces into focal points for location-based services. Additionally, it highlights the need for empowerment by integrating 4 billion individuals without addresses into the global digital marketplace. As the demand for deliveries escalates, the influx of delivery vehicles into urban areas exacerbates issues such as traffic congestion, air pollution, and noise disturbances. The challenges posed by climate change, coupled with ongoing urbanization, necessitate a shift toward more sustainable practices. Through UNL, we offer a digital framework that encourages delivery companies to devise innovative logistical business models aimed at sustainability and minimizing CO2 emissions in densely populated cities. By harnessing and analyzing location-based data, we can improve tactical and dynamic end-to-end delivery routing based on geolocation, while also providing indoor navigation and customization solutions. Ultimately, this approach seeks to create a more efficient and environmentally-friendly delivery system that benefits everyone.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Descartes
Founded
1981
Country
Canada
Website
www.localz.com
Vendor Details
Company Name
UNL
Founded
2018
Country
Singapore
Website
unl.global/delivery/