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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Deacon is an intuitive AI customer support agent tailored for startups, small to medium enterprises, and apps with a distinctive vibe. You can effortlessly upload your help documents or connect your website, allowing Deacon to begin assisting your users with their inquiries right away. Moreover, Deacon is equipped to collect valuable user insights, including identifying pain points, uncovering missing features, and understanding end goals, which aids in accelerating your development process, fine-tuning your offerings, or targeting specific market segments. Integrating the customer support widget into your application is quick and free, requiring just a single line of code, enabling you to engage with your users around the clock in any language. With Deacon, customer satisfaction becomes a priority as you gain deeper insights into user needs and preferences, driving your business towards greater success.

Description

Kim.cc offers a comprehensive AI-driven customer support solution specifically designed for ecommerce businesses. Rather than presenting brands with yet another helpdesk to set up and manage, Kim combines an advanced AI system with trained CX experts known as Sentinels, who prepare, educate, and evaluate the AI using actual customer inquiries before it engages with the clientele, continually enhancing it post-launch for optimal performance. Unlike many support tools that provide automation and expect brands to figure out implementation on their own, Kim effectively bridges this gap by ensuring that every AI-generated response undergoes a confidence assessment, with any ambiguous queries being directed to a Sentinel prior to reaching the customer. This proactive approach leads to genuine ticket resolutions rather than merely marking them as closed only to be reopened later. Kim operates on a pricing model of $0.70 to $0.90 per successfully resolved ticket, featuring no additional seat fees and no charges for unresolved tickets. The service seamlessly integrates with platforms like Shopify, Zendesk, and Gorgias, expertly managing order and return processes while maintaining a brand's unique voice. This solution is ideal for ecommerce teams that seek effective support management without the burden of another platform to oversee. Additionally, Kim's tailored approach not only enhances customer satisfaction but also streamlines operational efficiency for businesses.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Shopify No 

Integrations

Shopify Yes 

Pricing Details

$40/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$0.70 per resolved ticket
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Deacon

Founded

2006

Country

United Kingdom

Website

heydeacon.com

Vendor Details

Company Name

Kim.cc

Founded

2013

Country

United States

Website

kim.cc/

Product Features

Alternatives

Alternatives