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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians. Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds. It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.

Description

Clienwork serves as a unified collaboration platform designed for agencies and freelancers, streamlining various client requests from emails, chat, and documents into a single hub that covers the entire process from intake to delivery. It boasts a client request portal, AI-driven triage functionality, and integrates seamlessly with tools like GitHub, Slack, and MCP to align project execution with client communications. Among its notable features are status tracking across various stages (triage, review, in-progress, and completed), assignment of ownership, threaded comments that distinguish between internal and external discussions, real-time progress updates shared with clients, and support for multiple languages in its user interface. This comprehensive approach not only enhances communication but also boosts productivity by reducing the chaos typically associated with managing client requests. Additionally, Clienwork aims to foster stronger relationships between agencies and their clients through its intuitive design and collaborative features.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Slack Yes 
Autotask PSA Yes 
ConnectWise PSA Yes 
GitHub No 
Hudu Yes 
Microsoft 365 Yes 
Microsoft Teams Yes 

Integrations

Slack Yes 
Autotask PSA No 
ConnectWise PSA No 
GitHub Yes 
Hudu No 
Microsoft 365 No 
Microsoft Teams No 

Pricing Details

£220/month
Free Trial Yes 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Silent Signal Ltd

Founded

2025

Country

United Kingdom

Website

daemonlayer.com

Vendor Details

Company Name

clienwork

Founded

2025

Country

South Korea

Website

clienwork.com

Product Features

Product Features

Project Management

Agile Methodologies No 
Budget Management No 
Client Portal No 
Collaboration Tools No 
Cost-to-Completion Tracking No 
Customizable Templates No 
Gantt Charts No 
Idea Management No 
Kanban Board No 
Milestone Tracking No 
Portfolio Management No 
Resource Management No 
Time & Expense Tracking No 
Traditional Methodologies No 

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