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Description
DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians.
Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds.
It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.
Description
This system uses Artificial Intelligence to reduce unnecessary referrals and decrease dependence on specialist clinicians. This is a clinician-to-clinician, digital solution to process routine referrals into predetermined pathways of care, send feedback & tailored clinical advice to the referrer, as well as advice related to administrative tasks. Available via Mobile and Web App to the referrers, the referees, the admin staff, and the patients.
The UK has 85% smartphone coverage. Message delivery is instantaneous and trackable, making it the perfect channel to ensure patients or referrers have access to the triaging information.
The solution is available in both a mobile app and a web portal. The following features are available in the system:
Register User, Secure Login and Manage User
Ability to set up clinical triaging pathways
Ability to perform triaging based upon pathways
Ability to raise a case for a patient
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Pricing Details
£99/month
Free Trial
Free Version
Pricing Details
£13,000/speciality/year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Silent Signal Ltd
Founded
2025
Country
United Kingdom
Website
daemonlayer.com
Vendor Details
Company Name
Capri Healthcare
Founded
2019
Country
United Kingdom
Website
caprihealthcare.co.uk
Product Features
Product Features
Alternatives
No Alternatives
