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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians. Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds. It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.

Description

TierZero Production Agents actively monitor incidents, manage alerts, and autonomously resolve production issues, enabling your engineering teams to release updates more swiftly. When an incident occurs, TierZero immediately engages, conducting a thorough investigation that spans your entire stack, including logs, traces, metrics, deployments, code alterations, and historical incidents. Unlike conventional AI SRE tools that merely handle triage, Production Agents encompass the entire post-merge process, which includes investigation, remediation, support Q&A, and proactive discovery. The Context Engine from TierZero integrates signals from code, infrastructure, discussions, and documentation into a dynamic knowledge graph that evolves and improves with each resolved issue. Installation within your environment can be accomplished in less than an hour, and every AI-driven investigation is fully auditable. This solution is specifically designed for highly regulated industries, such as fintech, healthcare, and cryptocurrency, where maintaining security is imperative. Furthermore, with its continuous learning capabilities, TierZero not only addresses current incidents but also anticipates potential future challenges.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Slack Yes 
Amazon CloudWatch No 
Autotask PSA Yes 
Buildkite No 
Chronosphere No 
Confluence No 
ConnectWise PSA Yes 
Datadog No 
FireHydrant No 
GitHub No 
Grafana Cloud No 
Hudu Yes 
Jira No 
LangSmith No 
Linear No 
Microsoft 365 Yes 
Microsoft Teams Yes 
Socket No 
incident.io No 
pganalyze No 

Integrations

Slack Yes 
Amazon CloudWatch Yes 
Autotask PSA No 
Buildkite Yes 
Chronosphere Yes 
Confluence Yes 
ConnectWise PSA No 
Datadog Yes 
FireHydrant Yes 
GitHub Yes 
Grafana Cloud Yes 
Hudu No 
Jira Yes 
LangSmith Yes 
Linear Yes 
Microsoft 365 No 
Microsoft Teams No 
Socket Yes 
incident.io Yes 
pganalyze Yes 

Pricing Details

£220/month
Free Trial Yes 
Free Version No 

Pricing Details

Contact for Pricing
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Silent Signal Ltd

Founded

2025

Country

United Kingdom

Website

daemonlayer.com

Vendor Details

Company Name

TierZero

Founded

2024

Country

United States

Website

tierzero.ai

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Product Features

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