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Average Ratings 0 Ratings
Description
DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians.
Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds.
It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.
Description
TierZero Production Agents actively monitor incidents, manage alerts, and autonomously resolve production issues, enabling your engineering teams to release updates more swiftly. When an incident occurs, TierZero immediately engages, conducting a thorough investigation that spans your entire stack, including logs, traces, metrics, deployments, code alterations, and historical incidents. Unlike conventional AI SRE tools that merely handle triage, Production Agents encompass the entire post-merge process, which includes investigation, remediation, support Q&A, and proactive discovery. The Context Engine from TierZero integrates signals from code, infrastructure, discussions, and documentation into a dynamic knowledge graph that evolves and improves with each resolved issue. Installation within your environment can be accomplished in less than an hour, and every AI-driven investigation is fully auditable. This solution is specifically designed for highly regulated industries, such as fintech, healthcare, and cryptocurrency, where maintaining security is imperative. Furthermore, with its continuous learning capabilities, TierZero not only addresses current incidents but also anticipates potential future challenges.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Slack
Yes
Amazon CloudWatch
No
Autotask PSA
Yes
Buildkite
No
Chronosphere
No
Confluence
No
ConnectWise PSA
Yes
Datadog
No
FireHydrant
No
GitHub
No
Integrations
Slack
Yes
Amazon CloudWatch
Yes
Autotask PSA
No
Buildkite
Yes
Chronosphere
Yes
Confluence
Yes
ConnectWise PSA
No
Datadog
Yes
FireHydrant
Yes
GitHub
Yes
Pricing Details
£220/month
Free Trial
Yes
Free Version
No
Pricing Details
Contact for Pricing
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Silent Signal Ltd
Founded
2025
Country
United Kingdom
Website
daemonlayer.com
Vendor Details
Company Name
TierZero
Founded
2024
Country
United States
Website
tierzero.ai