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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians. Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds. It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.

Description

Small Hours serves as an AI-driven observability platform designed to diagnose server exceptions, evaluate their impact, and direct them to the appropriate personnel or team. You can utilize Markdown or your current runbook to assist our tool in troubleshooting various issues effectively. We offer seamless integration with any stack through OpenTelemetry support. You can connect to your existing alerts to pinpoint critical problems swiftly. By linking your codebases and runbooks, you can provide necessary context and instructions for smoother operations. Rest assured, your code and data remain secure and are never stored. The platform intelligently categorizes issues and can even generate pull requests as needed. It is specifically optimized for enterprise-scale performance and speed. With our 24/7 automated root cause analysis, you can significantly reduce downtime while maximizing operational efficiency, ensuring your systems run smoothly at all times.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Slack Yes 
Apache Sentry No 
Autotask PSA Yes 
ConnectWise PSA Yes 
Datadog No 
GitHub No 
Grafana Cloud No 
Honeycomb No 
Hudu Yes 
Markdown No 
Microsoft 365 Yes 
Microsoft Teams Yes 
New Relic No 
Notion No 
OpenTelemetry No 

Integrations

Slack Yes 
Apache Sentry Yes 
Autotask PSA No 
ConnectWise PSA No 
Datadog Yes 
GitHub Yes 
Grafana Cloud Yes 
Honeycomb Yes 
Hudu No 
Markdown Yes 
Microsoft 365 No 
Microsoft Teams No 
New Relic Yes 
Notion Yes 
OpenTelemetry Yes 

Pricing Details

£220/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Silent Signal Ltd

Founded

2025

Country

United Kingdom

Website

daemonlayer.com

Vendor Details

Company Name

Small Hours

Country

United States

Website

www.smallhours.dev/

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Product Features

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