Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Utilized for a variety of functions such as dispatching, scheduling, customer invoicing, maintenance of trucks and equipment, tracking of bits and blades, as well as monitoring job costs and profits, managing purchase orders, tracking bids, overseeing documents, and generating reports, DSM consolidates all your business operations seamlessly from the initial quote to dispatching and invoicing—covering every step along the way. By providing essential information, DSM empowers you to gain control over your business processes effectively. In operation since 1993, DSM has been the choice of successful enterprises, regardless of their size, and is continually enhanced to ensure your team accesses cutting-edge technology, including mobile applications, texting capabilities, geographical mapping, and cloud hosting services. Rely on DSM to deliver a robust infrastructure that optimizes your daily business operations. A strong support system is vital for software success; therefore, our dedicated staff is always available to assist you promptly. At Peak Software, we pride ourselves on delivering personalized service that truly meets the needs of our clients. Our commitment to customer satisfaction sets us apart in the industry.
Description
Probook is an innovative dispatch platform powered by AI, aimed at boosting the performance of technicians, optimizing the efficiency of dispatchers, and enhancing customer service within the home services sector. By leveraging historical sales data, the platform strategically assigns technicians to the most appropriate jobs, which results in higher sales figures and greater customer satisfaction. It features two automation tiers: the copilot mode, which provides dispatchers with real-time suggestions while keeping them engaged, and the autopilot mode, which dynamically reorganizes the dispatch board in real-time, enabling one dispatcher to oversee more than 20 technicians effectively. Additionally, Probook includes features like proactive alerts for delays, recommendations for rescheduling, and an interactive revenue heatmap that highlights top sales performers. Users typically observe a 12% boost in sales and a 19% increase in flip rates, all while managing a technician-to-dispatcher ratio of 20:1, demonstrating the platform's significant impact on operational efficiency and profitability. As a result, Probook not only streamlines the dispatch process but also empowers businesses to focus on growth and improve their overall service delivery.
API Access
Has API
API Access
Has API
Integrations
NEXTAR
ServiceTitan
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Peak Software Systems
Country
United States
Website
dsm-software.com
Vendor Details
Company Name
Probook
Founded
2022
Country
United States
Website
www.probook.ai/
Product Features
Service Dispatch
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Product Features
Service Dispatch
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management