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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cygnus EPOS stands out as a swift, robust, and thoroughly integrated point-of-sale solution aimed at streamlining in-store transactions while enhancing the customer journey. It accommodates every kind of customer order and payment option, features adaptable promotions and discounts, along with a fully customizable interface and receipts, providing comprehensive reporting capabilities that meet industry standards. The design of the interface is user-friendly and resembles popular apps, which facilitates smooth transaction processes whether at fixed checkout stations or mobile service points throughout the store. Additionally, Cygnus can function offline when necessary, seamlessly synchronizing critical data such as customer information, inventory levels, loyalty programs, accounts, orders, and gift-card details once connectivity is restored. It also enhances omnichannel loyalty by showcasing cross-channel purchase histories and reward balances right at the point of sale, allowing operators to assist customers effectively during checkout. With its efficiency in minimizing transaction taps, Cygnus not only accelerates the checkout process but also boasts a true capacity for high transaction volumes, making it a top choice for retailers aiming to optimize their operations. Furthermore, this system’s adaptability to various retail environments ensures it can meet diverse business needs effectively.

Description

Discover how your team can efficiently handle orders and requests, streamline marketing efforts, and evaluate performance metrics. All incoming orders are consolidated into a unified list that is then allocated to operators for processing. Every customer maintains a comprehensive communication history, regardless of the channel used. Automated triggers efficiently assign tasks to staff, send customer notifications, and update their information seamlessly. Operators benefit from a unified interface, eliminating the need to exit the CRM to check stock levels, generate invoices, or schedule deliveries. Aggregate customer information from various channels within the CRM system, enabling effective database segmentation based on this data. Implement automatic strategies designed to boost repeat sales while delivering personalized marketing campaigns to segmented audiences. Engage with customers through messaging apps directly within the CRM platform, and access past customer interactions with just two clicks. Additionally, create orders directly from CRM conversations and verify product availability using the integrated catalog. This comprehensive approach enhances operational efficiency and fosters stronger customer relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alfa-Track
Binotel
CS-Cart Free
Calltouch
Carrot quest
CoMagic
Fetchify
Klarna
MeaSoft
Omnisend
Ringostat
Roistat
Sage 100
Shopify
UseDesk
Visualsoft eCommerce
WooCommerce
ZeroBounce

Integrations

Alfa-Track
Binotel
CS-Cart Free
Calltouch
Carrot quest
CoMagic
Fetchify
Klarna
MeaSoft
Omnisend
Ringostat
Roistat
Sage 100
Shopify
UseDesk
Visualsoft eCommerce
WooCommerce
ZeroBounce

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Swan Retail

Founded

2004

Country

United Kingdom

Website

www.swanretail.co.uk/epos/

Vendor Details

Company Name

retailCRM

Country

Russia

Website

www.retailcrm.pro/

Product Features

Retail POS Systems

Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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