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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution. Notable features include: - A comprehensive product catalogue that allows for flexible bundling - Detailed tracking of accounts, orders, and customer lifecycles - Tailored workflows along with real-time reporting capabilities - Automatic case assignments and approval processes - Multi-channel communication for notifications - Strategies for managing churn and implementing loyalty initiatives By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.

Description

Trak serves as a comprehensive platform for managing sponsorships, enabling brands to streamline their organization, execution, and assessment processes within a unified interface. By consolidating previously disjointed workflows that relied heavily on emails, spreadsheets, and presentations, it offers a centralized hub for overseeing deals, assets, partners, and reporting, thus granting teams complete transparency throughout the sponsorship lifecycle. Users can efficiently log, monitor, and assess sponsorship opportunities via a structured pipeline, which guarantees that proposals, approvals, and contracts are handled systematically, preventing any confusion or overlooked deadlines. The platform also features robust partner and vendor management tools, allowing users to keep all contact information, deal histories, and engagement metrics in one accessible location. Additionally, with automation capabilities, Trak simplifies task assignments, sends out notifications, and facilitates smooth approvals among various departments. Furthermore, Trak enhances activation management by enabling users to track deliverables, maintain adherence to deadlines, and manage event schedules through collaborative calendars, ultimately improving overall project efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Microsoft PowerPoint
Salesforce
SponsorCX

Integrations

Jira
Microsoft PowerPoint
Salesforce
SponsorCX

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$7,000 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Covalense Digital Solutions

Founded

2006

Country

India

Website

covalensedigital.com

Vendor Details

Company Name

Trak

Country

United States

Website

www.trak.io

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

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