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Description
Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution.
Notable features include:
- A comprehensive product catalogue that allows for flexible bundling
- Detailed tracking of accounts, orders, and customer lifecycles
- Tailored workflows along with real-time reporting capabilities
- Automatic case assignments and approval processes
- Multi-channel communication for notifications
- Strategies for managing churn and implementing loyalty initiatives
By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.
Description
Sellasist serves as an all-encompassing ecommerce management solution that consolidates sales operations from multiple channels into an intuitive interface. Featuring more than 400 integrations with platforms such as Allegro, Amazon, eBay, and Empik, along with online store solutions like WooCommerce and PrestaShop, Sellasist facilitates effortless synchronization of orders, inventory, and product listings across diverse sales platforms. The platform's powerful automation capabilities simplify order processing through features like bulk status updates, automatic customer notifications, invoice creation, and shipping label generation, effectively reducing manual tasks and minimizing potential errors. Additionally, Sellasist includes a Warehouse Management System (WMS) that improves inventory oversight, enabling users to track stock levels, designate specific storage locations for their products, and oversee the entire fulfillment workflow, from receiving goods to packing and dispatching orders. This comprehensive approach not only enhances operational efficiency but also supports businesses in scaling their ecommerce activities more effectively.
API Access
Has API
API Access
Has API
Integrations
Allegro
Amazon
Apple Pay
BLIK
DPD
FedEx Ship Manager
Fondy
Magento
OLX
PayU
Integrations
Allegro
Amazon
Apple Pay
BLIK
DPD
FedEx Ship Manager
Fondy
Magento
OLX
PayU
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$13 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com
Vendor Details
Company Name
Sellassist
Country
Poland
Website
sellasist.pl/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Multi-Channel eCommerce
Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce