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Average Ratings 0 Ratings
Description
Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution.
Notable features include:
- A comprehensive product catalogue that allows for flexible bundling
- Detailed tracking of accounts, orders, and customer lifecycles
- Tailored workflows along with real-time reporting capabilities
- Automatic case assignments and approval processes
- Multi-channel communication for notifications
- Strategies for managing churn and implementing loyalty initiatives
By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.
Description
PortaBilling serves as an all-encompassing billing and charging solution tailored specifically for telecommunications service providers. This platform facilitates the launching, pricing, provisioning, and management of an extensive array of telecommunication services such as voice and video communications, IP Centrex/Hosted IP PBX, IPTV and VoD, residential VoIP, and CLEC-type services, among others. Additionally, it streamlines deployment, enabling cloud-based billing access within just a day, while also generating significant cost savings by managing the platform itself and negating the need for hardware purchases, hosting, provisioning, and upkeep. PortaBilling also offers remarkable flexibility in scalability, permitting users to select their optimal processing capacity and adjust it as needed. Furthermore, the platform guarantees uninterrupted service by leveraging diverse geographic locations, which enhances redundancy during software updates and ensures a seamless experience for users. Overall, PortaBilling stands out as a robust solution that meets the dynamic needs of modern telecommunications providers.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
Custom
Free Trial
Free Version
Pricing Details
PortaBilling offers a transparent, flexible, and predictable pricing structure, giving telecom operators the choice between a one-time unlimited license or a monthly subscription, with no hidden fees or vendor lock-in.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com
Vendor Details
Company Name
PortaOne
Founded
2001
Country
Canada
Website
www.portaone.com/telecom-products/portabilling/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management