Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution.
Notable features include:
- A comprehensive product catalogue that allows for flexible bundling
- Detailed tracking of accounts, orders, and customer lifecycles
- Tailored workflows along with real-time reporting capabilities
- Automatic case assignments and approval processes
- Multi-channel communication for notifications
- Strategies for managing churn and implementing loyalty initiatives
By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.
Description
The Manna Manuscript Management System (MMS) is an advanced AI-driven platform that efficiently manages every stage of the manuscript process, from the initial submission and peer review all the way to publication. Tailored for use by academic publishers, journals, and conferences, it consolidates all editorial tasks, reviewer coordination, and tools for maintaining research integrity within a single, secure interface.
MMS is equipped with customizable workflows, options for blind and double-blind peer review, adaptive assessment forms, automated alerts, and access control based on user roles. Editors are empowered to allocate reviewers, oversee revisions, make decisions, and track progress using comprehensive real-time dashboards.
In addition, the platform features tools for detecting AI-generated content, performing plagiarism checks with adjustable thresholds, validating citations and references, integrating DOIs, converting to JATS XML, exporting metadata, and providing in-depth analytics for monitoring performance, ensuring a thorough approach to manuscript management that enhances productivity and quality in academic publishing. This comprehensive suite of features is designed to optimize the entire editorial process, making it a vital resource for scholarly communication.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
Custom
Free Trial
No
Free Version
Yes
Pricing Details
$19
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com
Vendor Details
Company Name
Manna Analytics Private Limited
Founded
2025
Country
India
Website
mannasoftware.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes