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Description
Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution.
Notable features include:
- A comprehensive product catalogue that allows for flexible bundling
- Detailed tracking of accounts, orders, and customer lifecycles
- Tailored workflows along with real-time reporting capabilities
- Automatic case assignments and approval processes
- Multi-channel communication for notifications
- Strategies for managing churn and implementing loyalty initiatives
By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.
Description
The Manna Manuscript Management System (MMS) is an advanced AI-driven platform that efficiently manages every stage of the manuscript process, from the initial submission and peer review all the way to publication. Tailored for use by academic publishers, journals, and conferences, it consolidates all editorial tasks, reviewer coordination, and tools for maintaining research integrity within a single, secure interface.
MMS is equipped with customizable workflows, options for blind and double-blind peer review, adaptive assessment forms, automated alerts, and access control based on user roles. Editors are empowered to allocate reviewers, oversee revisions, make decisions, and track progress using comprehensive real-time dashboards.
In addition, the platform features tools for detecting AI-generated content, performing plagiarism checks with adjustable thresholds, validating citations and references, integrating DOIs, converting to JATS XML, exporting metadata, and providing in-depth analytics for monitoring performance, ensuring a thorough approach to manuscript management that enhances productivity and quality in academic publishing. This comprehensive suite of features is designed to optimize the entire editorial process, making it a vital resource for scholarly communication.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com
Vendor Details
Company Name
Manna Analytics Private Limited
Founded
2025
Country
India
Website
mannasoftware.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management