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Description

Single pane-of glass to automate customers' IT operations Cruz Remote Monitoring and Management is designed for Managed IT Services Providers (MSPs). It allows them to remotely monitor and manage their IT infrastructure, networks and client endpoints from anywhere. Dorado allows you to remotely monitor and manage your environment from one console, whether you are an MSP looking to improve your business or a reseller/VAR trying to enter the MSP market. All this is available in an affordable, scalable, and easy-to-use solution. Dorado Software is a leader in resource management, performance monitoring, service orchestration software, and cloud operations automation across converged infrastructure fabrics. Dorado software helps IT professionals and operators monitor, configure and manage converged infrastructures (physical storage and virtual servers, networking devices, networking devices), virtualized functions and cloud services.

Description

Igiko Management Tools is a web-based software that allows remote access to, management and monitoring of physical or virtual machines within a permissions-based security model. Igiko comes with a built-in remote gateway that allows you establish connections to your computers and VMs. The web console supports HTML5 RDP control, which allows remote desktops to be accessed from any web browser. The Igiko application, unlike most RMM tools is an agentless service. To provide remote access, monitoring, management and remote access capabilities to all local computers or VMs, you can only install it on one machine. Configuring and accessing the application globally is easy with embedded web server and tunnel-provider clients that have a dedicated DNS address on Igiko server. Igiko is ideal to small and medium businesses, hosting providers and software development and engineering firms, as well as home users and virtual labs.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cruz Fabric Controller Yes 
Cruz IoT Device Director Yes 
Cruz Operations Center (CruzOC) Yes 
Cruz Software Lifecycle Orchestrator Yes 
Cruz Wireless Controller Yes 
CruzLog Yes 
CruzNow Yes 

Integrations

Cruz Fabric Controller No 
Cruz IoT Device Director No 
Cruz Operations Center (CruzOC) No 
Cruz Software Lifecycle Orchestrator No 
Cruz Wireless Controller No 
CruzLog No 
CruzNow No 

Pricing Details

$1350
Cruz is licensed as a subscription. Perpetual licenses are also available.
Free Trial Yes 
Free Version No 

Pricing Details

$5 for a machine (host or VM)
Free Plan
Standart Plan 5$ for a machine
Enterprise Plan 15$ for a machine
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dorado Software

Founded

1999

Country

United States

Website

resources.doradosoftware.com/cruz-rmm

Vendor Details

Company Name

Igiko

Founded

2019

Country

Armenia

Website

www.igiko.com

Product Features

CMDB

Change Management Yes 
Configuration Management Yes 
Data Visualization Yes 
Device Auto Discovery Yes 
IT Asset Management Yes 
Impact Management No 
License Management Yes 
Performance Management Yes 
Relationship Mapping Yes 

Configuration Management

Access Control / Permissions Yes 
Application Deployment Yes 
Automated Provisioning Yes 
Infrastructure Automation Yes 
Node Management Yes 
Orchestration Yes 
Reporting Analytics / Visualization Yes 
Task Management Yes 

Data Center Management

Audit Trail Yes 
Behavior-Based Acceleration No 
Cross Reference System Yes 
Device Auto Discovery Yes 
Diagnostic Testing Yes 
Import / Export Data Yes 
JCL Management Yes 
Multi-Platform Yes 
Multi-User Yes 
Power Management No 
Sarbanes-Oxley Compliance Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Infrastructure Monitoring

Alerts / Notifications Yes 
Application Monitoring Yes 
Bandwidth Monitoring Yes 
Capacity Planning Yes 
Configuration Change Management Yes 
Data Movement Monitoring No 
Health Monitoring Yes 
Multi-Platform Support Yes 
Performance Monitoring Yes 
Point-in-Time Visibility Yes 
Reporting / Analytics Yes 
Virtual Machine Monitoring Yes 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring Yes 

Network Mapping

Color Codes / Icons Yes 
Compliance Management Yes 
Device Auto Discovery Yes 
Hierarchical Mapping Yes 
Location-Based Mapping No 
Map Exporting Yes 
On-Demand Mapping Yes 
Reporting/Analytics Yes 
Self-Updating Maps Yes 
Web Traffic Reporting No 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Network Troubleshooting

Alerts / Escalation Yes 
Bandwidth Troubleshooting Yes 
Change Management Yes 
Configuration Management Yes 
Connectivity Management Yes 
Data Visualization Yes 
Historical Audit Yes 
Mobile Network Troubleshooting Yes 
Network Analysis Yes 
Network Monitoring Yes 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access No 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

Product Features

IT Infrastructure Monitoring

Alerts / Notifications Yes 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring Yes 
Multi-Platform Support No 
Performance Monitoring Yes 
Point-in-Time Visibility No 
Reporting / Analytics Yes 
Virtual Machine Monitoring Yes 

Managed File Transfer (MFT)

API Integration No 
Authentication / Auditing Yes 
Compression Yes 
Data Sharing Yes 
Data Transmission Protocol Integration No 
Database Management No 
Encryption Support Yes 
Fail-Over / Load Balancing No 

MSP

Backup Management Yes 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring No 
Web Traffic Reporting No 

Remote Desktop

Chat No 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management Yes 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management No 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management No 
Real-time Alerts Yes 
Remediation Management No 

Server Management

CPU Monitoring Yes 
Credential Management No 
Database Servers No 
Email Monitoring Yes 
Event Logs Yes 
History Tracking No 
Patch Management No 
Scheduling Yes 
User Activity Monitoring No 
Virtual Machine Monitoring Yes 

System Monitoring

Alerts / Notifications Yes 
Antivirus Management No 
Data Backup / Recovery Yes 
Device Monitoring No 
Inventory Management No 
Patch Management No 
Policy-based Automation No 
Remote Monitoring Yes 
Reporting / Analytics Yes 
Risk Analysis No 
Server Monitoring Yes 
Service Configuration Management No 

Virtual Machine

Backup Management No 
Graphical User Interface No 
Remote Control Yes 
VDI No 
Virtual Machine Encryption No 
Virtual Machine Migration No 
Virtual Machine Monitoring Yes 
Virtual Server Yes 

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