CrowdStrike Falcon
4.6 out of 5 starsAverage Ratings 9 Ratings
Average Ratings 0 Ratings
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Description
CrowdStrike Falcon is a cutting-edge cybersecurity platform that operates in the cloud, delivering robust defenses against a variety of cyber threats such as malware, ransomware, and complex attacks. By utilizing artificial intelligence and machine learning technologies, it enables real-time detection and response to potential security incidents, while offering features like endpoint protection, threat intelligence, and incident response. The system employs a lightweight agent that consistently scans endpoints for any indicators of malicious behavior, ensuring visibility and security with minimal effect on overall system performance. Falcon's cloud-based framework facilitates quick updates, adaptability, and swift threat responses across extensive and distributed networks. Its extensive suite of security functionalities empowers organizations to proactively prevent, identify, and address cyber risks, establishing it as an essential resource for contemporary enterprise cybersecurity. Additionally, its seamless integration with existing infrastructures enhances overall security posture while minimizing operational disruptions.
Description
HelpFalcon is an online help desk solution designed for customer support teams that is currently available in a private beta phase. It integrates various communication methods such as email, live chat, web messaging, and other messaging platforms into a collaborative ticket management environment that offers features like assignments, customizable views, macros, triggers, automations, and SLA policies, along with defined business hours and routing capabilities. Additionally, it provides a customer help center, community forums, CSAT surveys, analytics reports, dashboards, time tracking, side conversations, and the ability to create custom objects. A migration tool for Zendesk allows for the transfer of ticket history, user data, organizations, rules, and help center content, and it includes a Zendesk-compatible API to maintain existing scripts. While the premium plans feature an agent copilot and an AI assistant, the AI functionalities are not yet operational during this beta testing phase. HelpFalcon is hosted within the European Union and is equipped with GDPR compliance tools, which include SAML SSO, SCIM, audit log export capabilities, and IP allowlisting specifically tailored for Enterprise users. Ultimately, HelpFalcon aims to streamline customer support processes with its comprehensive suite of tools and features.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Airlock Digital
Yes
Cybraics
Yes
Falcon Data Protection
Yes
Falcon Spotlight
Yes
Harmony
Yes
Intezer AI SOC
Yes
Multi-Domain Security Management
Yes
NetBird
Yes
Orchid Security
Yes
Phoenix Security
Yes
Integrations
Airlock Digital
No
Cybraics
No
Falcon Data Protection
No
Falcon Spotlight
No
Harmony
No
Intezer AI SOC
No
Multi-Domain Security Management
No
NetBird
No
Orchid Security
No
Phoenix Security
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$11/agent/month
Plans start at $11 per agent per month. A free plan and a 14-day Pro trial are offered.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CrowdStrike
Founded
2011
Country
United States
Website
www.crowdstrike.com/platform/
Vendor Details
Company Name
Askem
Founded
2026
Country
Bosnia and Herzegovina
Website
helpfalcon.com
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Brand Protection
Case Management
No
Domain Monitoring
No
Investigation Management
No
Marketplace Monitoring
No
Mobile App Monitoring
No
Paid Search Monitoring
No
Prioritization
No
Social Media Monitoring
No
Cloud Security
Antivirus
No
Application Security
No
Behavioral Analytics
No
Encryption
No
Endpoint Management
No
Incident Management
No
Intrusion Detection System
No
Threat Intelligence
No
Two-Factor Authentication
No
Vulnerability Management
No
Cloud Workload Protection
Anomaly Detection
No
Asset Discovery
No
Cloud Gap Analysis
No
Cloud Registry
No
Data Loss Prevention (DLP)
No
Data Security
No
Governance
No
Logging & Reporting
No
Machine Learning
No
Security Audit
No
Workload Diversity
No
Computer Security
Anti Spam
No
Antivirus
Yes
Audit Trail
Yes
Compliance Management
No
Database Security Audit
No
File Access Control
Yes
Financial Data Protection
No
Maintenance Scheduling
No
Real Time Monitoring
Yes
Security Event Log
Yes
Virus Definition Update
No
Vulnerability Protection
Yes
Cybersecurity
AI / Machine Learning
No
Behavioral Analytics
No
Endpoint Management
No
IOC Verification
No
Incident Management
No
Tokenization
No
Vulnerability Scanning
No
Whitelisting / Blacklisting
No
Endpoint Detection and Response (EDR)
Behavioral Analytics
Yes
Blacklisting/Whitelisting
No
Continuous Monitoring
Yes
Malware/Anomaly Detection
Yes
Prioritization
No
Remediation Management
Yes
Root Cause Analysis
No
Endpoint Protection
Activity Log
Yes
Antivirus
Yes
Application Security
Yes
Behavioral Analytics
Yes
Device Management
Yes
Encryption
No
Signature Matching
Yes
Web Threat Management
Yes
Whitelisting / Blacklisting
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
