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Description
Crow Canyon’s Office 365 & SharePoint Service Desk offers a streamlined mechanism for handling requests from customers, clients, members, or partners. Clients enjoy rapid responses, while systematic tracking guarantees dependable follow-ups. Equip your agents and support personnel with a tool that adeptly captures, monitors, and oversees customer service inquiries. Agents have the capability to assign, manage, route, and resolve support cases across various channels, including phone, email, mobile devices, and the web. By automating case-tracking and email notifications, you can make sure that all parties are informed and that customers receive exceptional service. This comprehensive application not only enhances communication but also improves overall efficiency in managing support requests, ultimately leading to greater customer satisfaction.
Description
Voquill serves as an advanced operating system tailored for medical laboratories, designed with AI at its core to efficiently manage the essential workflows that encompass everything from accessioning and case routing to reporting and final sign-out, integrating intelligent assistance into each phase of the process. Rather than compelling contemporary labs to adapt to outdated systems that fail to scale or integrate seamlessly with modern AI technologies, Voquill introduces a contemporary Laboratory Information System (LIS) where an intelligent agent collaborates with the team at every juncture of a case. During the accessioning phase, these agents interpret the requisition and formulate the order, transforming intake from a tedious data entry task into a streamlined process. Laboratories can digitize the paper requisition, allowing an agent to extract patient details, required tests, and specimen information into a structured order, which the team can then review and approve without the need for redundant typing. The original scanned document is preserved indefinitely, accompanied by a confidence score for each extracted data point, ensuring accuracy and reliability. For case distribution, the system autonomously directs cases to the appropriate pathologist based on their subspecialty, existing workload, and turnaround demands, eliminating the need for a cumbersome rules engine or manual triage each morning. This innovative approach not only enhances efficiency but also empowers lab personnel to focus on critical analytical tasks rather than administrative burdens.
API Access
Has API
API Access
Has API
Integrations
Legitbooster
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel
Integrations
Legitbooster
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel
Pricing Details
$2995 one-time payment
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Crow Canyon Software
Founded
1999
Country
United States
Website
www.crowcanyon.com/sharepoint-applications/customer-support-software/
Vendor Details
Company Name
Voquill
Country
United States
Website
voquill.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Medical Lab
Audit Trail
Data Analysis Auditing
Data Security
EMR Interface
Fax Management
Lab Instrument Interface
Multi-Location Printing
Online Instrumentation
Physician Test Panels
Procedure-Based Billing
Sample Tracking
