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Description
As a component of the TestGenius Pre-Employment Testing Suite, CritiCall software assesses the essential multitasking and computer skills of applicants for roles such as 911 dispatcher, public-safety dispatcher, call taker, and telecommunicator, which are critical in the modern dispatch and telecommunication landscape. This innovative tool empowers agencies to measure the specific skills and multitasking capabilities needed in a computer-driven telecommunication setting. CritiCall offers flexibility by being accessible online without supervision or available for supervised testing in-person. It is designed to become an integral element of your organization’s evaluation process for dispatcher and call-taker candidates. The testing is fully automated, and CritiCall's modular design supports tailored assessments to meet the unique requirements of each agency. Moreover, the Test Writer feature enables the creation of custom tests in various formats, ensuring that your testing needs can be met effectively. Thus, CritiCall stands out as a versatile solution for agencies looking to enhance their applicant assessment strategies.
Description
The headquarters of iCourier is dedicated to fulfilling all the operational requirements of your office. We equip your business with the essential tools necessary to thrive in today’s fiercely competitive landscape. Our comprehensive suite includes order entry, dispatching, communication, reporting, invoicing, account management, and other vital functionalities, all seamlessly integrated into three intuitive applications. By leveraging cutting-edge technology, we strive to deliver the highest quality software and service, with a strong sense of pride in our work. The Calltaker Desk serves as an exceptionally efficient order entry tool, designed for ease of use; even individuals with basic calltaker experience can quickly begin processing orders. Its integrated mapping interface allows operators to verify address and zoning information with ease. Additionally, the automatic calculation of order pricing and deadlines ensures that your business information is recorded both promptly and accurately. The profile of the calltaker will dictate whether they have the authority to adjust customer discounts, modify order prices, dispatch, or cancel orders, ensuring a clear structure in operations. This level of control and functionality equips businesses to manage their order processes effectively and enhances overall operational efficiency.
API Access
Has API
API Access
Has API
Integrations
JOBfindah
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Biddle Consulting Group
Website
biddle.com/dispatcher-testing-software.html
Vendor Details
Company Name
iCourier
Website
www.icourier.net
Product Features
Pre-employment Testing
Aptitude Testing
Candidate Comparison
Candidate Management
Customizable Tests
Online Testing
Personality Testing
Pre-made Test Library
Real Time Reporting
Skill Testing
Test Authoring
Workflow Management
Product Features
Courier
Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling
