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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Managing the ordering and delivery of physical goods to recipients in remote, hybrid, and onsite environments can pose significant challenges for large enterprises. The Craftom Platform simplifies the process for businesses by enabling them to easily purchase, kit, and ship corporate products to individuals regardless of their location. Featuring a robust B2B marketplace, rapid lead times, and comprehensive enterprise software for seamless coordination, it serves as the ultimate solution for unifying and optimizing purchasing and delivery across your organization. Eliminate the hassle of extended lead times that often exceed four weeks for sourcing, customizing, kitting, and shipping products. With our reliable address verification system catering to remote, hybrid, and office workers, alongside our in-house capabilities for decoration and kitting, Craftom ensures efficient and speedy package deliveries anywhere you need them. Experience a streamlined process that not only saves time but also enhances productivity across your operations.

Description

To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Salesforce

Integrations

Adobe Marketo Engage
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Craftom

Founded

2020

Country

United States

Website

craftom.com

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/store-engagement

Product Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Alternatives

Alternatives