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Description
Cove serves as a cloud-driven customer support platform tailored for small teams and ecommerce businesses, integrating a chat widget for websites, a collaborative inbox, help articles, customer records, and team workflows into a single work environment for agents to effectively handle visitor interactions. Customers benefit from a help center to find solutions, while agents can assign tasks, annotate discussions, resolve issues, and monitor conversations along with gathering feedback on satisfaction. The platform enhances functionality through integrations with email, Shopify, and Slack, with Shopify linking the support desk directly to ecommerce operations. Additionally, Cove features a customer portal, service-level timers, and tools for managing campaigns, while its web workspace can be set up as a progressive web app, and the chat widget is embeddable in mobile applications using a WebView SDK. With pricing structured per workspace and offering unlimited conversations, Cove is designed specifically for small support teams and ecommerce businesses that seek to merge live chat capabilities, a shared inbox, and self-service solutions into one cohesive system. This comprehensive approach empowers teams to streamline support operations, ultimately leading to improved customer satisfaction and engagement.
Description
Cove Markets serves as an all-inclusive platform that enables users to trade more efficiently across various cryptocurrency exchange accounts. With support for numerous widely-used exchanges like Coinbase Pro, Kraken, Bitfinex, and Bitstamp, Cove Markets makes it easy to create and fund your accounts. By signing up for a free Cove Markets account, you can seamlessly connect your exchange API keys. You have the option to purchase a diverse selection of cryptocurrencies with predefined allocations, such as those in the DeFi sector, or you can customize your own portfolio using our user-friendly DIY tool. To safeguard your investments, utilize Stop Loss and Trailing Stop features to mitigate losses during market downturns, while Take Profit allows you to automatically decrease your exposure when prices rise. Additionally, you can implement Protection on market orders to prevent unfavorable trading prices, ensuring a smoother trading experience. Even if an exchange's website or application is temporarily unavailable, you can continue to trade without interruption. For those looking to enhance their own websites, adding real-time cryptocurrency market data can be accomplished in under a minute with our easy-to-use widgets, which require no coding knowledge and simply involve a copy-and-paste integration process. This makes it accessible for both blogs and web applications aiming to provide rich analytics and market insights.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Bitstamp
No
Bitcoin
No
Bitfinex
No
Cardano
No
Coinbase
No
Ethereum
No
Kraken
No
Litecoinpool
No
Shopify
Yes
Slack
Yes
Integrations
Bitstamp
Yes
Bitcoin
Yes
Bitfinex
Yes
Cardano
Yes
Coinbase
Yes
Ethereum
Yes
Kraken
Yes
Litecoinpool
Yes
Shopify
No
Slack
No
Pricing Details
$39/month
Free plan for 2 seats. Mini is $39 per workspace per month for 10 seats; additional seats are $6 per month. Essentials is $89 per month for 25 seats, and Plus is $219 per month for 50 seats. Annual billing is available at $396, $888, and $2,196 respectively. Plans include unlimited conversations. Paid plans include a 14-day trial; a payment card is required.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cove
Website
www.coveinbox.co
Vendor Details
Company Name
Cove Markets
Founded
2018
Country
United States
Website
www.covemarkets.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
