Average Ratings 8 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Cove Data Protection (formerly Nable Backup) protects servers, applications and databases as well as workstations and Microsoft 365 data. You can also store your backups in cloud storage at one of the 30 worldwide data centers. Flexible recovery options include file/folder/level recovery, virtual restore, and bare-metal restoration. You can reduce administrative time by managing backups from one dashboard for all your customers and all their devices and data types. Automated recovery testing allows for screenshot backup verification. TrueDelta compression, deduplication, and WAN optimization make daily backups light and quick. Cove Data Protection makes data protection simple, fast, and reliable.

Description

Cove serves as a cloud-driven customer support platform tailored for small teams and ecommerce businesses, integrating a chat widget for websites, a collaborative inbox, help articles, customer records, and team workflows into a single work environment for agents to effectively handle visitor interactions. Customers benefit from a help center to find solutions, while agents can assign tasks, annotate discussions, resolve issues, and monitor conversations along with gathering feedback on satisfaction. The platform enhances functionality through integrations with email, Shopify, and Slack, with Shopify linking the support desk directly to ecommerce operations. Additionally, Cove features a customer portal, service-level timers, and tools for managing campaigns, while its web workspace can be set up as a progressive web app, and the chat widget is embeddable in mobile applications using a WebView SDK. With pricing structured per workspace and offering unlimited conversations, Cove is designed specifically for small support teams and ecommerce businesses that seek to merge live chat capabilities, a shared inbox, and self-service solutions into one cohesive system. This comprehensive approach empowers teams to streamline support operations, ultimately leading to improved customer satisfaction and engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

N‑able N-sight RMM Yes 
Shopify No 
Slack No 
xMatters Yes 

Integrations

N‑able N-sight RMM No 
Shopify Yes 
Slack Yes 
xMatters No 

Pricing Details

Pricing is per protected device, and each license includes backup storage space in our worldwide private cloud. Microsoft 365 protection is priced per unique user, and one price covers Exchange, SharePoint and OneDrive protection.
Free Trial Yes 
Free Version No 

Pricing Details

$39/month
Free plan for 2 seats. Mini is $39 per workspace per month for 10 seats; additional seats are $6 per month. Essentials is $89 per month for 25 seats, and Plus is $219 per month for 50 seats. Annual billing is available at $396, $888, and $2,196 respectively. Plans include unlimited conversations. Paid plans include a 14-day trial; a payment card is required.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

N-able

Founded

2014

Country

United States

Website

www.n-able.com/products/cove-data-protection/backup

Vendor Details

Company Name

Cove

Website

www.coveinbox.co

Product Features

Backup

Backup Log Yes 
Backup Scheduling Yes 
Cloud Backup Yes 
Compression Yes 
Continuous Backup Yes 
Encryption Yes 
Incremental Backup Yes 
Local Server Options Yes 
Remote Server Options Yes 
Secure Data Storage Yes 
Web Access / Restoration Yes 

Business Continuity

Backup Log Yes 
Backup Scheduling Yes 
Compression Yes 
Continuous Backup Yes 
Encryption Yes 
Incremental Backup Yes 
Local Server Options Yes 
Multiple System Support Yes 
Remote Server Options Yes 
Secure Data Storage Yes 
Web Access / Restoration Yes 

Data Center Backup

Continuous Data Protection No 
Deduplication Yes 
Encryption Yes 
File Archival Yes 
File Compression Yes 
Platform Agnostic Yes 
Regular Snapshots Yes 
Reporting / Analytics Yes 

Data Recovery

Web Access / Restoration Yes 
Backup Log Yes 
Backup Scheduling Yes 
Compression Yes 
Continuous Backup Yes 
Encryption Yes 
Incremental Backup Yes 
Local Server Options Yes 
Multiple System Support Yes 
Remote Server Options Yes 
Secure Data Storage Yes 

Disaster Recovery

Administration Policies No 
Bare-Metal Recovery Yes 
Encryption Yes 
Failover Testing Yes 
Flexible Data Capture No 
Multi-Platform Support Yes 
Multiple Data Type Support No 
Offline Storage Yes 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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