Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cortex is an innovative open-source solution that enhances horizontal scalability. While Prometheus is capable of handling up to 1 million samples per second on a single machine, Cortex enables a virtually limitless level of horizontal scaling. In an ever-evolving landscape, it is essential to adopt alternative strategies for monitoring individual virtual machines or servers. Prometheus features a service-discovery-driven, pull-based metrics system that caters to the dynamic characteristics of microservices. This capability allows for seamless monitoring of your entire ecosystem, regardless of the number of components involved. You can instrument your application to generate tailored metrics using the standard Prometheus client libraries, or you can leverage the vast array of Prometheus Exporters that gather data from existing software like MySQL, Redis, Java, ElasticSearch, and many others. By adopting these tools, organizations can ensure they maintain visibility and control over their complex infrastructures. This flexibility is particularly valuable in today's fast-paced, continuously changing technological environments.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

XTEL AI No 
Amazon DynamoDB Yes 
Amazon S3 Yes 
Cydarm Yes 
Elasticsearch Yes 
MySQL Yes 
Prometheus Yes 
Redis Yes 
Triple Point S&OP No 

Integrations

XTEL AI Yes 
Amazon DynamoDB No 
Amazon S3 No 
Cydarm No 
Elasticsearch No 
MySQL No 
Prometheus No 
Redis No 
Triple Point S&OP Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

The Cortex Authors

Founded

2014

Country

United Kingdom

Website

cortexmetrics.io

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Alternatives

VictoriaMetrics Cloud Reviews

VictoriaMetrics Cloud

VictoriaMetrics

Alternatives

Vesper Marine Cortex Reviews

Vesper Marine Cortex

Vesper Marine
Cortex AgentiX Reviews

Cortex AgentiX

Palo Alto Networks