Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cortex is an innovative open-source solution that enhances horizontal scalability. While Prometheus is capable of handling up to 1 million samples per second on a single machine, Cortex enables a virtually limitless level of horizontal scaling. In an ever-evolving landscape, it is essential to adopt alternative strategies for monitoring individual virtual machines or servers. Prometheus features a service-discovery-driven, pull-based metrics system that caters to the dynamic characteristics of microservices. This capability allows for seamless monitoring of your entire ecosystem, regardless of the number of components involved. You can instrument your application to generate tailored metrics using the standard Prometheus client libraries, or you can leverage the vast array of Prometheus Exporters that gather data from existing software like MySQL, Redis, Java, ElasticSearch, and many others. By adopting these tools, organizations can ensure they maintain visibility and control over their complex infrastructures. This flexibility is particularly valuable in today's fast-paced, continuously changing technological environments.
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
XTEL AI
No
Amazon DynamoDB
Yes
Amazon S3
Yes
Cydarm
Yes
Elasticsearch
Yes
MySQL
Yes
Prometheus
Yes
Redis
Yes
Triple Point S&OP
No
Integrations
XTEL AI
Yes
Amazon DynamoDB
No
Amazon S3
No
Cydarm
No
Elasticsearch
No
MySQL
No
Prometheus
No
Redis
No
Triple Point S&OP
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
The Cortex Authors
Founded
2014
Country
United Kingdom
Website
cortexmetrics.io
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No