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features
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support

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Description

Cortex Cloud, developed by Palo Alto Networks, is an innovative platform aimed at delivering real-time security for cloud environments throughout the software delivery lifecycle. Integrating Cloud Detection and Response (CDR) with a sophisticated Cloud Native Application Protection Platform (CNAPP), Cortex Cloud provides comprehensive visibility and proactive safeguards for code, cloud, and Security Operations Center (SOC) settings. This platform empowers teams to swiftly prevent and address threats through AI-enhanced risk prioritization, runtime defense, and automated remediation processes. Additionally, with its effortless integration across multiple cloud environments, Cortex Cloud guarantees scalable and effective protection for contemporary cloud-native applications while adapting to evolving security challenges.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

XTEL AI
Amazon Web Services (AWS)
Azure Pipelines
Azure Resource Manager
Bitbucket
CircleCI
Cortex AgentiX
GitHub
GitLab
Google Cloud Platform
Jenkins
Kubernetes
Longbow
Microsoft Azure
Seemplicity
Slack
Splunk Cloud Platform
Terraform
Triple Point S&OP

Integrations

XTEL AI
Amazon Web Services (AWS)
Azure Pipelines
Azure Resource Manager
Bitbucket
CircleCI
Cortex AgentiX
GitHub
GitLab
Google Cloud Platform
Jenkins
Kubernetes
Longbow
Microsoft Azure
Seemplicity
Slack
Splunk Cloud Platform
Terraform
Triple Point S&OP

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Palo Alto Networks

Founded

2005

Country

United States

Website

www.paloaltonetworks.com/cortex/cloud

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

Cloud Security

Antivirus
Application Security
Behavioral Analytics
Encryption
Endpoint Management
Incident Management
Intrusion Detection System
Threat Intelligence
Two-Factor Authentication
Vulnerability Management

Cloud Workload Protection

Anomaly Detection
Asset Discovery
Cloud Gap Analysis
Cloud Registry
Data Loss Prevention (DLP)
Data Security
Governance
Logging & Reporting
Machine Learning
Security Audit
Workload Diversity

Container Security

Access Roles / Permissions
Application Performance Tracking
Centralized Policy Management
Container Stack Scanning
Image Vulnerability Detection
Reporting
Testing
View Container Metadata

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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