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Average Ratings 0 Ratings
Description
Cortex Cloud, developed by Palo Alto Networks, is an innovative platform aimed at delivering real-time security for cloud environments throughout the software delivery lifecycle. Integrating Cloud Detection and Response (CDR) with a sophisticated Cloud Native Application Protection Platform (CNAPP), Cortex Cloud provides comprehensive visibility and proactive safeguards for code, cloud, and Security Operations Center (SOC) settings. This platform empowers teams to swiftly prevent and address threats through AI-enhanced risk prioritization, runtime defense, and automated remediation processes. Additionally, with its effortless integration across multiple cloud environments, Cortex Cloud guarantees scalable and effective protection for contemporary cloud-native applications while adapting to evolving security challenges.
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
API Access
Has API
Integrations
XTEL AI
Amazon Web Services (AWS)
Azure Pipelines
Azure Resource Manager
Bitbucket
CircleCI
Cortex AgentiX
GitHub
GitLab
Google Cloud Platform
Integrations
XTEL AI
Amazon Web Services (AWS)
Azure Pipelines
Azure Resource Manager
Bitbucket
CircleCI
Cortex AgentiX
GitHub
GitLab
Google Cloud Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Palo Alto Networks
Founded
2005
Country
United States
Website
www.paloaltonetworks.com/cortex/cloud
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
Cloud Security
Antivirus
Application Security
Behavioral Analytics
Encryption
Endpoint Management
Incident Management
Intrusion Detection System
Threat Intelligence
Two-Factor Authentication
Vulnerability Management
Cloud Workload Protection
Anomaly Detection
Asset Discovery
Cloud Gap Analysis
Cloud Registry
Data Loss Prevention (DLP)
Data Security
Governance
Logging & Reporting
Machine Learning
Security Audit
Workload Diversity
Container Security
Access Roles / Permissions
Application Performance Tracking
Centralized Policy Management
Container Stack Scanning
Image Vulnerability Detection
Reporting
Testing
View Container Metadata
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics