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Description
Cortex Cloud, developed by Palo Alto Networks, is an innovative platform aimed at delivering real-time security for cloud environments throughout the software delivery lifecycle. Integrating Cloud Detection and Response (CDR) with a sophisticated Cloud Native Application Protection Platform (CNAPP), Cortex Cloud provides comprehensive visibility and proactive safeguards for code, cloud, and Security Operations Center (SOC) settings. This platform empowers teams to swiftly prevent and address threats through AI-enhanced risk prioritization, runtime defense, and automated remediation processes. Additionally, with its effortless integration across multiple cloud environments, Cortex Cloud guarantees scalable and effective protection for contemporary cloud-native applications while adapting to evolving security challenges.
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
XTEL AI
No
Amazon Web Services (AWS)
Yes
Azure Pipelines
Yes
Azure Resource Manager
Yes
Bitbucket
Yes
CircleCI
Yes
Cortex AgentiX
Yes
GitHub
Yes
GitLab
Yes
Google Cloud Platform
Yes
Integrations
XTEL AI
Yes
Amazon Web Services (AWS)
No
Azure Pipelines
No
Azure Resource Manager
No
Bitbucket
No
CircleCI
No
Cortex AgentiX
No
GitHub
No
GitLab
No
Google Cloud Platform
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Palo Alto Networks
Founded
2005
Country
United States
Website
www.paloaltonetworks.com/cortex/cloud
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
Cloud Security
Antivirus
No
Application Security
No
Behavioral Analytics
No
Encryption
No
Endpoint Management
No
Incident Management
No
Intrusion Detection System
No
Threat Intelligence
No
Two-Factor Authentication
No
Vulnerability Management
No
Cloud Workload Protection
Anomaly Detection
No
Asset Discovery
No
Cloud Gap Analysis
No
Cloud Registry
No
Data Loss Prevention (DLP)
No
Data Security
No
Governance
No
Logging & Reporting
No
Machine Learning
No
Security Audit
No
Workload Diversity
No
Container Security
Access Roles / Permissions
No
Application Performance Tracking
No
Centralized Policy Management
No
Container Stack Scanning
No
Image Vulnerability Detection
No
Reporting
No
Testing
No
View Container Metadata
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
