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Average Ratings 0 Ratings
Description
Cortex AgentiX is an advanced AI agent orchestration platform from Palo Alto Networks that transforms how security teams automate and respond to threats. Built as the next generation of Cortex XSOAR®, it enables organizations to deploy AI agents that function as always-on digital teammates. These agents leverage billions of prior playbook executions to plan, reason, and execute complex security workflows with confidence. Cortex AgentiX provides flexibility through a comprehensive catalog of prebuilt agents as well as no-code tools for creating custom agents. The platform allows security leaders to define when agents operate autonomously and when human oversight is required. Strong access controls and permissions ensure agents follow the same governance rules as human analysts. Cortex AgentiX delivers complete transparency into agent behavior, eliminating black-box decision-making. Native support for natural language automation simplifies the creation of executable workflows. With over 1,000 prebuilt integrations, the platform connects easily to existing security tools. Cortex AgentiX helps organizations scale security operations while maintaining control, accountability, and compliance.
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
API Access
Has API
Integrations
XTEL AI
Cortex Cloud
Cortex XDR
Cortex XSIAM
Cortex XSOAR
Triple Point S&OP
Integrations
XTEL AI
Cortex Cloud
Cortex XDR
Cortex XSIAM
Cortex XSOAR
Triple Point S&OP
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Palo Alto Networks
Founded
2005
Country
United States
Website
www.paloaltonetworks.com/cortex/agentix
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics