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features
design
support

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Write a Review

Description

Cortex AgentiX is an advanced AI agent orchestration platform from Palo Alto Networks that transforms how security teams automate and respond to threats. Built as the next generation of Cortex XSOAR®, it enables organizations to deploy AI agents that function as always-on digital teammates. These agents leverage billions of prior playbook executions to plan, reason, and execute complex security workflows with confidence. Cortex AgentiX provides flexibility through a comprehensive catalog of prebuilt agents as well as no-code tools for creating custom agents. The platform allows security leaders to define when agents operate autonomously and when human oversight is required. Strong access controls and permissions ensure agents follow the same governance rules as human analysts. Cortex AgentiX delivers complete transparency into agent behavior, eliminating black-box decision-making. Native support for natural language automation simplifies the creation of executable workflows. With over 1,000 prebuilt integrations, the platform connects easily to existing security tools. Cortex AgentiX helps organizations scale security operations while maintaining control, accountability, and compliance.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

XTEL AI No 
Cortex Cloud Yes 
Cortex XDR Yes 
Cortex XSIAM Yes 
Cortex XSOAR Yes 
Triple Point S&OP No 

Integrations

XTEL AI Yes 
Cortex Cloud No 
Cortex XDR No 
Cortex XSIAM No 
Cortex XSOAR No 
Triple Point S&OP Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Palo Alto Networks

Founded

2005

Country

United States

Website

www.paloaltonetworks.com/cortex/agentix

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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