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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The emergence of hyper-connectivity and digital convergence is transforming the environment for both customers and businesses that offer communications and digital services tailored to modern lifestyles. Service providers are under mounting pressure to accelerate the launch of new offerings and consistently innovate while reducing costs to maintain their competitive edge in this rapidly evolving market. This challenge is prevalent across the entire industry, but it poses a particularly significant hurdle for smaller regional operators who, despite having a dedicated customer base, struggle with limited resources and face intensifying competition from larger Tier 1 players. To thrive, these providers must prioritize delivering superior customer experiences, which include real-time balance management and notifications, support for multi-channel ordering and customer service, as well as robust self-service options accessible via web and mobile devices. Ultimately, adapting to these demands is crucial for their survival and growth in an increasingly digital world.

Description

Csmart Digital BSS is a comprehensive, cloud-native platform built to revolutionize the telecom industry by enabling telecom service providers to drive 5G transformation. The platform combines three integrated suites—Innovate, Activate, and Operate—to automate and optimize customer acquisition, service fulfillment, and other critical business functions. With its AI-powered tools and support for microservices architecture, Csmart allows for seamless integration with existing systems, empowering telecom providers to innovate rapidly, improve customer engagement, and streamline operations. Csmart’s flexible deployment options (on-premise, cloud, or hybrid) and compatibility with TM Forum Open APIs enable businesses to adapt the platform to their unique needs. The platform's capabilities include reducing CAPEX by 30%, launching new services within 100 days, and enhancing operational efficiency by automating up to 40% of manual processes. It also boosts revenue through intelligent upselling and improves customer experience via AI-powered self-service tools. By enabling rapid deployment and offering a full-stack solution, Csmart empowers telecom operators to seize new revenue streams, particularly in the rapidly evolving 5G ecosystem.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Capgemini

Country

Switzerland

Website

www.capgemini.com/ch-en/service/telecoms/convergent-business-support-systems/

Vendor Details

Company Name

Covalense Digital Solutions

Founded

2009

Country

United States

Website

covalensedigital.com

Product Features

Product Features

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