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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Utilize ContraForce to streamline investigation workflows across multiple tenants, automate the remediation of security incidents, and provide outstanding managed security services. Achieve cost-effectiveness through scalable pricing while ensuring high performance tailored to your operational requirements. Enhance the speed and scale of your current Microsoft security infrastructure with effective workflows, integrated security engineering tools, and advanced multi-tenancy features. Benefit from response automation that adjusts to the context of your business, offering comprehensive protection for your clients from endpoints to the cloud, all without the need for scripting, agents, or coding. Centrally manage various Microsoft Defender and Sentinel customer accounts, along with incidents and cases from other XDR, SIEM, and ticketing systems. Experience a consolidated investigation platform where all your security alerts and data are accessible in one place. With ContraForce, you can seamlessly conduct threat detection, investigations, and response workflows in a unified environment, enhancing the overall efficiency and effectiveness of your security operations.

Description

Microsoft Teams Certified Ticketing System to manage bug, incident and service requests. Ticketing as a Service increases efficiency by organizing incidents, requests and other information. It allows teams to provide great service while reducing wasted time and lost work. Microsoft 365 certification ensures that data is managed in a secure, confidential and compliant manner. Key benefits: - Maintains records, helps prioritise, speeds up resolution and tracks performance. Ideal for any team, including HR, Marketing and Legal, IT and more. Key Features: - Ticket Management, Chatbot Notifications, Custom Fields, Export Options, Unlimited Users, and Support for External Users via Email. Multi-language Support: English, French German, Korean, Indonesian and more. - Integrated with Microsoft Teams : intuitive UI, multichannel, SSO and ready for analytics.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
Azure DNS
Azure Key Vault
Azure SQL Database
Barracuda CloudGen Firewall
Check Point Quantum Next Generation Firewalls (NGFW)
Cisco Adaptive Security Appliance (ASA)
CrowdStrike Container Security
FortiGate Cloud
Google Workspace
Microsoft Azure
Microsoft Defender XDR
Microsoft Defender for Cloud
Microsoft Defender for Cloud Apps
Microsoft Defender for Endpoint
Microsoft Defender for Office 365
Microsoft Sentinel
Salesforce
SonicWall Next Generation Firewall

Integrations

Active Directory
Azure DNS
Azure Key Vault
Azure SQL Database
Barracuda CloudGen Firewall
Check Point Quantum Next Generation Firewalls (NGFW)
Cisco Adaptive Security Appliance (ASA)
CrowdStrike Container Security
FortiGate Cloud
Google Workspace
Microsoft Azure
Microsoft Defender XDR
Microsoft Defender for Cloud
Microsoft Defender for Cloud Apps
Microsoft Defender for Endpoint
Microsoft Defender for Office 365
Microsoft Sentinel
Salesforce
SonicWall Next Generation Firewall

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$8.75/Organization/Month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ContraForce

Country

United States

Website

www.contraforce.com

Vendor Details

Company Name

TeamsWork

Website

www.teamswork.app/best-microsoft-teams-ticketing-service-desk

Product Features

Cybersecurity

AI / Machine Learning
Behavioral Analytics
Endpoint Management
IOC Verification
Incident Management
Tokenization
Vulnerability Scanning
Whitelisting / Blacklisting

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Product Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

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