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Description
ConsumerAffairs operates independently and is not affiliated with any government entity. The companies featured on our platform may compensate us for being recognized as Authorized Partners or when you engage with our links, phone numbers, or forms. Our primary aim is to provide general information, and it is crucial for individuals to conduct their own evaluations tailored to their unique financial situations and consult with their personal investment, financial, tax, and legal professionals. We strive to eliminate negative experiences for both consumers and brands, and our business structure is designed to uphold this goal. Our team dedicates significant time to researching businesses, assessing reviews, and creating tools that simplify your decision-making process. We assist brands in gathering reviews, engaging with their customers, and deriving valuable insights from their feedback. The brands that opt to pay for these services are referred to as Authorized Partners. When you are prepared to make a purchase, we suggest an Authorized Partner that aligns with your specific needs, ensuring you have a smoother buying experience. By doing so, we believe we can foster better relationships between consumers and brands.
Description
Sprinklr Insights is an AI-native consumer intelligence platform that gives enterprises real-time consumer, competitor, and market intelligence from 30+ channels without the noise. It unifies the core listening and intelligence workflows that includes social listening, brand monitoring, Voice of the Customer, crisis management, and competitive intelligence on a single platform, turning fragmented conversations across social, digital, news, and review sources into clear, actionable recommendations. With more than a decade of purpose-built AI for unstructured data, Sprinklr Insights helps brands understand audiences, protect reputation, and make smarter, data-backed decisions.
Key Features
Most Comprehensive Channel Coverage: Integrates 30+ social and digital channels, 400K+ media sources, and 1B+ websites and review sites, plus the ability to ingest owned data, for a full 360-degree view of customer feedback.
Social Listening: Monitor market conversations across 30+ channels, 400K+ media sources, and 1B+ websites and review sites for a full 360-degree view.
Brand Monitoring and Reputation Management: Track mentions, KPIs, sentiment, and trends, and benchmark brand perception against competitors.
Voice of the Customer: Capture feedback on products and services, spot trends, understand critical consumer needs and manage your online reputation effectively.
PR and Crisis Management: Detect reputation threats early, get real-time alerts, and route insights to the right teams for a fast response.
Sentiment Analysis: AI-powered sentiment and emotion detection across text, video, audio, and images, delivering 90%+ accurate, contextual insights.
Competitive Intelligence: Compare performance, engagement, and sentiment across competitor brands
API Access
Has API
API Access
Has API
Integrations
Facebook
Google Analytics
Instagram
Mailchimp
Microsoft 365
Pinterest
ProvenExpert.com
Rannko
Reddit
Salesforce
Integrations
Facebook
Google Analytics
Instagram
Mailchimp
Microsoft 365
Pinterest
ProvenExpert.com
Rannko
Reddit
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Custom quote-based pricing
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Consumers Unified
Founded
1998
Country
United States
Website
www.consumeraffairs.com
Vendor Details
Company Name
Sprinklr
Founded
2009
Country
United States
Website
www.sprinklr.com/products/consumer-intelligence/
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Product Features
Brand Management
Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management
Media Monitoring
Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label