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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Securely integrate your digital ecosystem on your own terms with one of the premier network-as-a-service platforms available. Experience high-performance connectivity that links devices, applications, clouds, offices, enterprise locations, and data centers seamlessly. You can provision a network connection in just minutes and adjust bandwidth to accommodate your business's evolving requirements. By bypassing the public internet, you safeguard your mission-critical applications and workloads with your tailored on-demand network. Connections can be established for as short as one day, allowing flexibility and adaptability. Effortlessly connect to over 900 data center locations around the globe and establish direct links to SaaS providers and security platforms. Enjoy dedicated and on-demand connections to the largest cloud service providers worldwide, while also orchestrating and managing your IoT global connectivity from device to cloud. Join the thousands of businesses already interconnected on this innovative platform and discover the possibilities within our ecosystem. Additionally, gain automated access to our proprietary private network infrastructure, ensuring a secure and efficient network experience.

Description

INFOCU5 serves as an enhancement to your current workforce, providing flexible and scalable solutions that align with your business demands, allowing you to pay solely for the additional assistance you utilize. Our omnichannel support team offers on-demand sales and service representatives, designed to elevate Customer Lifetime Value (CLV) and Average Order Value (AOV), while also optimizing data and leads, ensuring you only incur costs for actual engagement time. With capabilities spanning voice, messaging, email, and dedicated brand ambassadors, we function as an integral extension of your internal team, faithfully upholding your brand’s vision and messaging while diligently monitoring campaign performance. By merging our advanced enterprise-level contact center software with a global marketplace of customer service and sales agents, we empower businesses to economically engage with their clientele and seamlessly access additional support when necessary. Our marketplace consists of a worldwide network of customer service and sales professionals ready to serve as backup when your internal resources require extra assistance, ensuring that you never miss an opportunity to connect with your customers effectively. Ultimately, INFOCU5 not only enhances your operational efficiency but also allows for a more responsive and agile approach to customer interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alibaba Cloud
Amazon Web Services (AWS)
Cloudflare
F5 Distributed Cloud Network Connect
Five9
Google Cloud Platform
Huawei Cloud
Microsoft Azure
OVHcloud
Oracle Cloud Infrastructure
PayPal
ResponseCRM
RingCentral RingCX
Salesforce
Shopify
Slack
Tencent Cloud
Wasabi
WordPress
Zendesk

Integrations

Alibaba Cloud
Amazon Web Services (AWS)
Cloudflare
F5 Distributed Cloud Network Connect
Five9
Google Cloud Platform
Huawei Cloud
Microsoft Azure
OVHcloud
Oracle Cloud Infrastructure
PayPal
ResponseCRM
RingCentral RingCX
Salesforce
Shopify
Slack
Tencent Cloud
Wasabi
WordPress
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$5 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Console Connect

Country

United States

Website

www.consoleconnect.com

Vendor Details

Company Name

INFOCU5

Founded

2014

Country

United States

Website

www.infocu5.com/our-software/

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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