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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Conectys stands out as a premier global business process outsourcing (BPO) firm that offers specialized and award-winning solutions designed to cut costs and accelerate market entry for its clientele. The organization merges skilled multilingual teams with established methodologies and advanced technologies to provide unparalleled User Generated Content (UGC) moderation and Customer Experience (CX) services, including call center support, technical assistance, and virtual assistant offerings in more than 35 languages, available around the clock. At the heart of its operations is ConectysOS, the company's proprietary Contact Center Software as a Service (SaaS) platform, which has been recognized as a finalist for the Automation Project of the Year. This platform includes essential features such as quality monitoring, workforce management, and real-time analytics, all provided at no extra charge to clients. For businesses worldwide confronting issues like rapid growth and market upheaval, Conectys proves to be a reliable BPO partner that not only minimizes costs but also enhances the speed of service deployment, ensuring that clients can navigate challenges effectively and efficiently. Furthermore, the company’s commitment to innovation and excellence positions it as a leader in the industry, consistently adapting to the evolving needs of its clients.

Description

VidSentry is an advanced AI-driven platform designed for video content moderation, capable of identifying hate speech, graphic violence, explicit material, weaponry, drug-related activity, harmful audio, and on-screen text in over 40 languages, including unique handling of multilingual code-switching that sets it apart from other services. Key features include: - Precise frame-by-frame redaction of inappropriate content. - Assurance of zero racial bias across various skin tones, with verification on all detections. - Context-sensitive cultural guardrails, enabling nuanced decisions rather than relying solely on simplistic keyword filters. - OCR capabilities that identify harmful text present within video frames. - Compliance reports that are audit-ready for NITDA, ICASA, and FPB standards. - API-first design for swift integration and deployment. It offers flexible payment options, including pay-as-you-go, volume tiers, or enterprise agreements. This is the essential moderation infrastructure that African platforms have eagerly anticipated, paving the way for a safer digital environment.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat Yes 
Discord No 
GitHub Actions No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Kayako Yes 
LivePerson Automotive Yes 
Livepeer No 
Microsoft Dynamics 365 Yes 
Microsoft Excel Yes 
Microsoft Word Yes 
OTRS Yes 
OneTrust Tech Risk and Compliance No 
Salesforce Yes 
Slack No 
Supabase No 
Video.js No 
YouTube No 
Zapier No 
Zendesk Yes 

Integrations

Adobe Acrobat No 
Discord Yes 
GitHub Actions Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Kayako No 
LivePerson Automotive No 
Livepeer Yes 
Microsoft Dynamics 365 No 
Microsoft Excel No 
Microsoft Word No 
OTRS No 
OneTrust Tech Risk and Compliance Yes 
Salesforce No 
Slack Yes 
Supabase Yes 
Video.js Yes 
YouTube Yes 
Zapier Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

R3.50 per minute
Standard: R3 / min
Premium: R9 / min
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Conectys

Founded

2004

Country

United States

Website

www.conectys.com/digital-solutions/

Vendor Details

Company Name

VidSentry

Founded

2024

Country

South Africa

Website

vidsentry.com

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Content Moderation

Artificial Intelligence No 
Audio Moderation No 
Brand Moderation No 
Comment Moderation No 
Customizable Filters No 
Image Moderation No 
Moderation by Humans No 
Reporting / Analytics No 
Social Media Moderation No 
User-Generated Content (UGC) Moderation No 
Video Moderation No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Robotic Process Automation (RPA)

Analytics No 
Attended Automation No 
Code-free Development No 
Image Recognition No 
Optical Character Recognition No 
Process Builder No 
Third Party Application Integration No 
Unattended Automation No 

Product Features

Content Moderation

Artificial Intelligence Yes 
Audio Moderation Yes 
Brand Moderation No 
Comment Moderation No 
Customizable Filters Yes 
Image Moderation Yes 
Moderation by Humans Yes 
Reporting / Analytics Yes 
Social Media Moderation Yes 
User-Generated Content (UGC) Moderation Yes 
Video Moderation Yes 

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Alternatives

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