Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Conectys stands out as a premier global business process outsourcing (BPO) firm that offers specialized and award-winning solutions designed to cut costs and accelerate market entry for its clientele. The organization merges skilled multilingual teams with established methodologies and advanced technologies to provide unparalleled User Generated Content (UGC) moderation and Customer Experience (CX) services, including call center support, technical assistance, and virtual assistant offerings in more than 35 languages, available around the clock. At the heart of its operations is ConectysOS, the company's proprietary Contact Center Software as a Service (SaaS) platform, which has been recognized as a finalist for the Automation Project of the Year. This platform includes essential features such as quality monitoring, workforce management, and real-time analytics, all provided at no extra charge to clients. For businesses worldwide confronting issues like rapid growth and market upheaval, Conectys proves to be a reliable BPO partner that not only minimizes costs but also enhances the speed of service deployment, ensuring that clients can navigate challenges effectively and efficiently. Furthermore, the company’s commitment to innovation and excellence positions it as a leader in the industry, consistently adapting to the evolving needs of its clients.
Description
A tailored neural network has been developed to efficiently triage reported online content. For an extended period, social media platforms have depended on users to flag abusive behavior, hate speech, and various forms of online harm. These reports are forwarded to moderation teams that assess each one on a case-by-case basis. Many platforms encounter an overwhelming number of reports daily, with a significant portion being resolved without any further action. However, reports that involve urgent matters—such as threats of suicide, violent acts, terrorism, or child exploitation—run the risk of being overlooked or not addressed promptly. This delay can lead to serious legal repercussions as well. Under the German law known as NetzDG, social media platforms are obligated to eliminate reported hate speech and unlawful content within a 24-hour timeframe, or they could incur fines reaching up to 50 million euros. As similar regulations regarding reported content are emerging in countries like France, Australia, and the UK, the need for effective moderation techniques is becoming increasingly critical. With Two Hat’s Predictive Moderation product, platforms have the capability to develop a specialized AI model that learns from the consistent decisions made by their moderation teams, thereby improving response times and accuracy in handling urgent reports. This innovation not only enhances user safety but also helps platforms navigate the complex landscape of legal compliance effectively.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Adobe Acrobat
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kayako
Yes
LivePerson Automotive
Yes
Microsoft Dynamics 365
Yes
Microsoft Excel
Yes
Microsoft Word
Yes
OTRS
Yes
Salesforce
Yes
Integrations
Adobe Acrobat
No
HubSpot CRM
No
HubSpot Customer Platform
No
Kayako
No
LivePerson Automotive
No
Microsoft Dynamics 365
No
Microsoft Excel
No
Microsoft Word
No
OTRS
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Conectys
Founded
2004
Country
United States
Website
www.conectys.com/digital-solutions/
Vendor Details
Company Name
Two Hat
Founded
2012
Country
Canada
Website
www.twohat.com/predictive-moderation-template/
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Content Moderation
Artificial Intelligence
No
Audio Moderation
No
Brand Moderation
No
Comment Moderation
No
Customizable Filters
No
Image Moderation
No
Moderation by Humans
No
Reporting / Analytics
No
Social Media Moderation
No
User-Generated Content (UGC) Moderation
No
Video Moderation
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Robotic Process Automation (RPA)
Analytics
No
Attended Automation
No
Code-free Development
No
Image Recognition
No
Optical Character Recognition
No
Process Builder
No
Third Party Application Integration
No
Unattended Automation
No
Product Features
Content Moderation
Artificial Intelligence
No
Audio Moderation
No
Brand Moderation
No
Comment Moderation
No
Customizable Filters
No
Image Moderation
No
Moderation by Humans
No
Reporting / Analytics
No
Social Media Moderation
No
User-Generated Content (UGC) Moderation
No
Video Moderation
No