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Description

Conectys stands out as a premier global business process outsourcing (BPO) firm that offers specialized and award-winning solutions designed to cut costs and accelerate market entry for its clientele. The organization merges skilled multilingual teams with established methodologies and advanced technologies to provide unparalleled User Generated Content (UGC) moderation and Customer Experience (CX) services, including call center support, technical assistance, and virtual assistant offerings in more than 35 languages, available around the clock. At the heart of its operations is ConectysOS, the company's proprietary Contact Center Software as a Service (SaaS) platform, which has been recognized as a finalist for the Automation Project of the Year. This platform includes essential features such as quality monitoring, workforce management, and real-time analytics, all provided at no extra charge to clients. For businesses worldwide confronting issues like rapid growth and market upheaval, Conectys proves to be a reliable BPO partner that not only minimizes costs but also enhances the speed of service deployment, ensuring that clients can navigate challenges effectively and efficiently. Furthermore, the company’s commitment to innovation and excellence positions it as a leader in the industry, consistently adapting to the evolving needs of its clients.

Description

Krista is an intelligent automation platform that does not require any programming knowledge. It orchestrates your people and apps to optimize business results. Krista integrates machine learning and other apps faster than you could imagine. Krista was designed to automate business outcomes and not back-office tasks. Optimizing outcomes requires that you span departments and apps, deploy AI/ML for autonomous decision making, leverage your existing task automation, and enable constant change. Krista digitizes entire processes to deliver organization-wide, bottom line impact. Automating your business faster and reducing the IT backlog is a good idea. Krista significantly reduces TCO when compared to your existing automation platform.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zendesk Yes 
Adobe Acrobat Yes 
Amazon Web Services (AWS) No 
Azure API Apps No 
Azure App Service No 
Google No 
Google Virtual Private Cloud (VPC) No 
HubSpot Customer Platform Yes 
Kayako Yes 
LivePerson Automotive Yes 
Microsoft Dynamics 365 Yes 
Microsoft Excel Yes 
Microsoft Word Yes 
OTRS Yes 
Oracle API Management No 
SAP Access Control No 
ServiceNow No 
Splunk Enterprise No 
Workday HCM No 

Integrations

Salesforce Yes 
Zendesk Yes 
Adobe Acrobat No 
Amazon Web Services (AWS) Yes 
Azure API Apps Yes 
Azure App Service Yes 
Google Yes 
Google Virtual Private Cloud (VPC) Yes 
HubSpot Customer Platform No 
Kayako No 
LivePerson Automotive No 
Microsoft Dynamics 365 No 
Microsoft Excel No 
Microsoft Word No 
OTRS No 
Oracle API Management Yes 
SAP Access Control Yes 
ServiceNow Yes 
Splunk Enterprise Yes 
Workday HCM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Conectys

Founded

2004

Country

United States

Website

www.conectys.com/digital-solutions/

Vendor Details

Company Name

Krista

Founded

2020

Country

United States

Website

kristasoft.com

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Content Moderation

Artificial Intelligence No 
Audio Moderation No 
Brand Moderation No 
Comment Moderation No 
Customizable Filters No 
Image Moderation No 
Moderation by Humans No 
Reporting / Analytics No 
Social Media Moderation No 
User-Generated Content (UGC) Moderation No 
Video Moderation No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Robotic Process Automation (RPA)

Analytics No 
Attended Automation No 
Code-free Development No 
Image Recognition No 
Optical Character Recognition No 
Process Builder No 
Third Party Application Integration No 
Unattended Automation No 

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant Yes 

iPaaS

AI / Machine Learning Yes 
Cloud Data Integration Yes 
Dashboard Yes 
Data Quality Control No 
Data Security Yes 
Drag & Drop Yes 
Embedded iPaaS Yes 
Integration Management Yes 
Pre-Built Connectors Yes 
White Label No 
Workflow Management Yes 

Low-Code Development

AI-Assisted Development Yes 
Business Process Automation Yes 
Collaborative Development Yes 
Data Aggregation and Publishing Yes 
Deployment Management Yes 
Drag & Drop Yes 
Integrations Management Yes 
Iteration Management Yes 
Performance Monitoring Yes 
Requirements Management No 
Templates Yes 
Visual Modeling Yes 
Web / Mobile App Development No 
Workflow Management Yes 

Machine Learning

Deep Learning No 
ML Algorithm Library Yes 
Model Training Yes 
Natural Language Processing (NLP) Yes 
Predictive Modeling Yes 
Statistical / Mathematical Tools Yes 
Templates Yes 
Visualization Yes 

Robotic Process Automation (RPA)

Analytics Yes 
Attended Automation Yes 
Code-free Development Yes 
Image Recognition No 
Optical Character Recognition No 
Process Builder Yes 
Third Party Application Integration Yes 
Unattended Automation Yes 

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