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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.

Description

Hoox serves as a dynamic customer activation platform tailored for financial service providers, enabling banks and card issuers to effectively connect with their clients to secure their place as the preferred payment option. By providing real-time, personalized incentives through partnering merchants, card issuers can successfully reduce cart abandonment rates and enhance conversion rates. The platform operates as a SaaS solution, empowering issuers to reach their customers beyond their immediate networks with dynamic and measurable incentives that truly deliver results. Additionally, Hoox supplies merchants with an embedded finance solution designed to engage consumers with externally funded personalized incentives, offering them a complimentary avenue for revenue enhancement, minimizing cart abandonment, lowering card processing fees, and facilitating seamless integration with various issuer partners and e-commerce platforms. Ultimately, Hoox enhances card usage by providing cardholders with tailored incentives in real-time during their shopping experiences, ensuring that both merchants and issuers benefit from increased customer engagement. This collaborative approach not only bolsters loyalty but also creates a win-win scenario for all parties involved.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Heroku
Magento
PayPal
Shopify
Square POS
Stripe
WePay
Wix
WooCommerce

Integrations

Amazon Web Services (AWS)
Heroku
Magento
PayPal
Shopify
Square POS
Stripe
WePay
Wix
WooCommerce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BHMI

Founded

1986

Country

United States

Website

www.bhmi.com/concourse-disputes/

Vendor Details

Company Name

Hoox

Founded

2022

Country

United States

Website

www.hooxpay.com

Product Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Product Features

Financial Services

Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

Alternatives

Alternatives

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