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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Experience the leading mobile point of sale solution in retail. Transform your retail operations with Concierge, an mPOS system crafted to boost customer satisfaction and optimize workflows. Impress your shoppers with personalized clienteling and endless aisle capabilities. Equip sales associates with a comprehensive view of each customer, empowering them with tools to foster relationships and elevate sales performance. The endless aisle feature provides seamless access to omnichannel inventory, helping to capture more sales opportunities. Enable associates to maximize their selling potential through mobile virtual selling tools. Utilize text, email, and chat to facilitate personal shopping experiences and encourage online purchases. Incorporate essential product features directly into the mobile POS to assist in closing sales effectively. Additionally, streamline order management and fulfillment for associates, whether it involves BOPIS (buy online, pick up in-store), curbside pickup, or home delivery, ensuring a smooth and efficient shopping experience for all customers. With these capabilities, Concierge positions your retail business for success in an increasingly competitive market.

Description

To effectively manage your inventory, along with customer and order information, you require a real-time overview presented through a user-friendly interface that can be accessed from both sales counters and mobile devices. Specialized tools not only facilitate recommendations for cross-selling and upselling but also help streamline processes for inventory management and task coordination, while offering versatile fulfillment options—like curbside pickup, in-store collection, and shipping from the store—along with returns management across various channels. The IBM Sterling Store Engagement platform empowers your store staff to deliver seamless omnichannel services, covering fulfillment, inventory oversight, task coordination, and customer support. Enhance the shopping experience by providing tailored recommendations that encourage additional purchases. Furthermore, obtain precise inventory location data and benefit from an efficient picking, packing, and shipping or collection process. Additionally, you can oversee and regulate employee activities and tasks, while also allowing for the convenient purchase and checkout of items in-store, eliminating the need for customers to wait in line. This comprehensive approach not only boosts operational efficiency but also significantly enhances customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aptos Retail Cloud
IBM Cloud
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
VisualTouch

Integrations

Aptos Retail Cloud
IBM Cloud
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
VisualTouch

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Mad Mobile

Founded

2010

Country

United States

Website

www.madmobile.com

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/store-engagement

Product Features

Point of Sale

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Retail POS Systems

Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Alternatives

Alternatives