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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

CommandHound creates solutions that enhance accountability and boost business performance. Our innovative software enables organizations to ensure that tasks are completed effectively, encapsulated in our motto, Make Sure Things Get Done®. Based in Dallas, Texas, the foundational ideas behind CommandHound® have been meticulously crafted and honed over the span of ten years. In 2016, we embarked on the journey to transform this vision into a tangible product. After extensive design and development efforts, we launched a pilot program in early 2017 for a select group of clients. By maintaining a strong emphasis on simplicity and design, while also integrating valuable insights from our pilot participants, CommandHound® was officially released in the second quarter of 2017. This marked the realization of our commitment to delivering quick and enduring results through transparent accountability. Our clients require assurance that key tasks are being executed as intended, ensuring that nothing is overlooked or neglected. CommandHound also highlights critical control points that require immediate attention, further enhancing operational efficiency.

Description

SoundHound AI is an enterprise conversational AI platform that enables organizations to build, deploy, and manage voice and digital AI agents across a wide range of customer and employee interactions. Its OASYS platform is a voice-native Orchestrated Agent System designed to coordinate conversational agents, business logic, integrations, and actions from a central environment. SoundHound agents can continue processing conversations in noisy or unpredictable real-world conditions and are designed to support natural spoken interactions. The platform provides guardrails, rule-based actions, and optional human escalation so organizations can control how agents respond and what actions they are permitted to take. Businesses can deploy agents across contact centers, websites, mobile applications, physical locations, vehicles, service desks, and commerce environments from the same platform. Supported use cases include customer service, digital assistants, drive-thru ordering, employee assistance, front-desk workflows, IT support, HR support, outbound communication, and voice commerce. SoundHound also provides security controls such as PII detection and masking, tenant isolation, encryption, access management, and auditable records of agent decisions and actions. The company supports industries including automotive, healthcare, financial services, insurance, restaurants, retail, telecommunications, travel, hospitality, utilities, and small businesses. SoundHound AI is intended for organizations seeking enterprise-grade conversational automation that can connect voice interactions with real operational systems and business processes.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Operata No 

Integrations

Operata Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

CommandHound

Founded

2016

Country

United States

Website

www.commandhound.com/about-us/

Vendor Details

Company Name

SoundHound AI

Founded

2005

Country

United States

Website

www.soundhound.com

Product Features

Business Management

Billing & Invoicing No 
CRM No 
Employee Management Yes 
Financial Management No 
Inventory Management No 
Marketing Management No 
Order Management No 
Point of Sale (POS) No 
Project Management No 
Purchasing No 
Scheduling No 
Time & Expense Tracking No 
Training Management No 
Vendor Management No 

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up No 
Dashboard Yes 
Key Performance Indicators Yes 
Predictive Analytics Yes 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding Yes 
Strategic Planning Yes 

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking Yes 
Process Mapping No 
Process Modeling & Design Yes 
Visual Workflow Management No 

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys No 

Product Features

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics No 
Named Entity Recognition No 
Natural Language Generation (NLG) No 
Open Source Integrations No 
Parsing No 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization No 
Tokenization No 

Speech Recognition

Audio Capture No 
Automatic Form Fill No 
Automatic Transcription No 
Call Analysis No 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros No 
Multi-Languages No 
Specialty Vocabularies No 
Speech-to-Text Analysis No 
Variable Frequency No 
Voice Recognition No 

Text to Speech

API No 
Adjust Speaking Rate / Pitch No 
Audio Optimization No 
Custom Lexicons No 
Different Voice Choices No 
Multi-Language Support No 
Synchronize Speech No 

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