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Average Ratings 0 Ratings
Description
Comarch Service Quality Management transforms traditional network-centric telecommunication monitoring into customer-centric telecommunication service quality management. Telecom service quality management requires insight into customers' perceptions about service quality. This information will allow you to prioritize network performance management based upon forecasts of the impact of events on customer experience and provide high-quality customer service assurance. Comarch SQM allows you to be proactive in managing your telecom service quality. It prevents customers from experiencing service issues through trend analysis and predictive maintenance.
Description
Issues such as incomplete dynamic fields, excessive communication, and overlooked deadlines can emerge when a robust Quality Assurance (QA) process is lacking. With the evolution and frequent changes in privacy laws, it becomes essential to comply with international legislation regarding privacy standards. This is where Munvo’s CampaignQA© steps in, ensuring continuous adherence to necessary regulations. This innovative solution enhances your marketing automation system while streamlining overall marketing execution processes efficiently. It allows for the automation of validation in both inbound and outbound marketing campaigns, accompanied by comprehensive alerting and reporting capabilities to track performance. Additionally, users can easily manage contact frequency controls through a user-friendly drag-and-drop interface that requires no coding skills. Furthermore, it supports a rules-based approach to ensure the quality of marketing data and marketing datamarts. As a result, organizations can significantly improve their operational efficiency and maintain high standards of compliance.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Comarch
Founded
1993
Country
Poland
Website
www.comarch.com/telecommunications/service-assurance/service-quality-management/
Vendor Details
Company Name
Munvo
Founded
2005
Country
Canada
Website
munvo.com/products/campaign-qa/
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management