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Description
Comarch Service Quality Management transforms traditional network-centric telecommunication monitoring into customer-centric telecommunication service quality management. Telecom service quality management requires insight into customers' perceptions about service quality. This information will allow you to prioritize network performance management based upon forecasts of the impact of events on customer experience and provide high-quality customer service assurance. Comarch SQM allows you to be proactive in managing your telecom service quality. It prevents customers from experiencing service issues through trend analysis and predictive maintenance.
Description
Enhance your agility and focus on customer needs while also elevating productivity and optimizing revenue streams. Integrate business intelligence, real-time alerts, and streamlined workflows to stay updated on the most critical aspects of your operations. With a global customer base exceeding 10,000 and over a million active users, KnowledgeSync serves as a business activity monitoring tool that significantly enhances employee performance, drives corporate profits, and cuts down on organizational expenses, making it possible for companies to avoid the regret of missed opportunities. By leveraging this solution, businesses can proactively respond to trends and challenges, ensuring they stay ahead in a competitive landscape.
API Access
Has API
API Access
Has API
Integrations
Check Point IPS
Check Point Infinity
M1
VendorTrl
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Comarch
Founded
1993
Country
Poland
Website
www.comarch.com/telecommunications/service-assurance/service-quality-management/
Vendor Details
Company Name
ECI Software Solutions
Founded
1999
Country
United States
Website
www.ecisolutions.com/products/knowledgesync/
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Product Features
Business Activity Monitoring
Alerts / Notifications
Business Process Management
Cross Application Analysis
Email Monitoring
Events Monitoring
KPI Monitoring
Pre-Configured Events
Reporting / Analytics
Workflow Management