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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Comarch CRM for Telecoms, a user-friendly software system, is designed to help customer service representatives create unique and personalized relationships with customers. Comarch CRM for Telecoms is a powerful tool that makes life easier for its users. The data is organized for easy and rapid access. You can offer personalized products, provide superior service, and respond quickly to orders and inquiries. This is all possible with a 360-degree view of your customers, which is always in context and in real time. Comarch CRM is a key component of Comarch BSS. Comarch CRM automates key sales, marketing, and customer service processes. It is pre-integrated with the other Comarch BSS/OSS products. The system features a user-friendly GUI and advanced tools to support daily sales and back office operations in accordance with the "one desk-full service" concept.

Description

DecisionTelecom is an international provider of Application-to-Person (A2P) messaging and voice communication solutions, delivering a comprehensive omnichannel platform for business messaging on a global scale. As a certified telecommunications operator, they maintain direct connections with mobile network operators, which facilitates the efficient delivery of messages in over 190 countries. Their extensive range of services encompasses SMS, Viber, WhatsApp Business messaging, RCS, and high-quality voice calls, all available through accessible APIs and SDKs that simplify integration with current systems. The goal of Decision Telecom is to improve and streamline interactions between businesses and their customers, offering 24/7 expert support along with tailored account management to guarantee dependable and effective service. By prioritizing user experience, they ensure that organizations can communicate effortlessly and effectively with their clientele.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alumio
Viber
WhatsApp

Integrations

Alumio
Viber
WhatsApp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Comarch

Founded

1993

Country

Poland

Website

www.comarch.com/telecommunications/bss-solutions/crm-for-telecoms/

Vendor Details

Company Name

DecisionTelecom

Founded

2012

Country

Estonia

Website

decisiontele.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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