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support

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Description

Articulate the significance of information technology while ensuring that IT expenditures are in harmony with the overarching business strategy to foster growth. Establish a consistent methodology for monitoring and reporting the utilization of IT products and services, aligning financial investments with tangible business results. Facilitate agile and informed decision-making processes to enhance the management of labor, vendor relations, assets, projects, and cloud expenditures continuously. Empower the IT department to optimize its investments by aligning processes and data within a unified operational framework. Promote efficiency through user-friendly business intelligence tools and proactive data analytics. Clearly communicate IT spending based on both actual usage and future projections. Identify and eliminate superfluous costs to ensure that technology expenditures support growth ambitions. Provide actionable insights into IT spending and resource consumption, encompassing labor, vendors, and assets, thereby improving forecasting accuracy and enhancing accountability in IT management. Ultimately, creating a robust framework for evaluating IT effectiveness can lead to significant advantages in strategic decision-making.

Description

Have you ever thought about the best way to handle your organization's service finances? Look no further than Serviceware. With exceptional Enterprise Service Management, Serviceware boasts a distinctive suite of solutions designed to digitize and automate service processes, addressing challenges across IT, HR, and Customer Shared Services seamlessly. Serving over 900 customers, including eight of the thirty companies on the German DAX-30 stock index, Serviceware plays a vital role in enhancing corporate performance planning and financial management for IT and shared services. Additionally, their new scheduling app offers a hassle-free way for patients and customers to book appointments through the Serviceware Resources scheduler. In a noteworthy development, Serviceware is expanding its collaboration with KPMG, unveiling a joint service offering tailored for businesses working in transfer pricing. Moreover, the BARC Planning Survey 20 has recognized Serviceware Performance with 37 top rankings as a leading vendor for planning and analytics in the DACH region, further solidifying its reputation in the industry. It's clear that Serviceware is setting the standard for service management solutions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$1000 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Upland Software

Founded

2010

Country

United States

Website

www.uplandsoftware.com

Vendor Details

Company Name

Serviceware

Founded

1998

Country

Germany

Website

serviceware-se.com

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Product Features

Financial Management

Budgeting & Forecasting
Cash Management
Consolidation / Roll-Up
Currency Management
Financial Reporting
Investment Management
Project Management
Revenue Recognition
Risk Management
Tax Management

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