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Description
Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.
Description
Status offers an elegant and precise approach to risk management, bringing order and logic to the ever-changing landscape of third-party compliance. It centralizes diverse data and processes, automates procedures through tailored workflows, and ensures continuous monitoring between due diligence assessments. The Status software constructs a well-organized framework complemented by ongoing feedback loops, designed to adapt fluidly to the needs of your compliance department rather than the other way around. Welcome to the forefront of compliance technology, where automation and efficiency take center stage. As the premier platform for managing third-party risk, Status has been developed by compliance experts to streamline all aspects of due diligence, including onboarding, managing, monitoring, and auditing. Our platform supports a range of enterprise technology systems through both our proprietary API library and custom integrations, having successfully implemented tailored API solutions for notable platforms such as Aravo, Oracle, SAP, HubSpot, Pipedrive, ServiceNow, Microsoft Dynamics, and various REST APIs. With Status, organizations can not only enhance their compliance efforts but also adapt swiftly to new challenges in the risk management landscape.
API Access
Has API
API Access
Has API
Integrations
Aravo
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Oracle CRM On Demand
Pipedrive
SAP CRM
ServiceNow
Integrations
Aravo
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Oracle CRM On Demand
Pipedrive
SAP CRM
ServiceNow
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cognitive View
Founded
2018
Country
Australia
Website
cognitiveview.com
Vendor Details
Company Name
Blue Umbrella
Founded
2009
Country
Hong Kong
Website
www.blueumbrella.com
Product Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment
Product Features
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment