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Description
Cognipharma's HCP Engagement Platform represents a Software as a Service (SaaS) offering tailored for pharmaceutical companies that seek to refine their omnichannel approaches and cultivate valuable relationships with healthcare professionals. This platform provides effortless integration with various Customer Relationship Management (CRM) systems like Veeva, IQVIA OCE, Salesforce, as well as custom-built solutions, thereby facilitating a unified management of customer information. Among its standout features are instantaneous HCP registration and validation processes, which grant quick access to content via single sign-on while ensuring verification against public databases or existing CRM data. Additionally, the platform prioritizes the management of consent and preferences, allowing for the gradual collection of channel and content preferences that help tailor communications to meet the expectations of healthcare professionals. By offering a high level of content personalization and optimizing channel interactions, Cognipharma's solution is designed to enhance marketing and sales performance metrics, providing valuable insights into customer journeys across various channels and pinpointing the most effective strategies for re-engagement. Ultimately, this comprehensive approach not only supports better decision-making but also fosters stronger connections between pharmaceutical companies and healthcare providers.
Description
Crafted to assist businesses in creating a smooth and engaging customer journey via an integrated platform. This solution caters to a wide variety of sectors such as insurance, banking, retail, telecommunications, and technology among others. In an era that is fast-paced and deeply interconnected, it is crucial for your target audience to reach out through their preferred and most convenient communication methods. During these interactions, they not only anticipate that you understand their needs but also expect swift responses from your side. Moobidesk consolidates all vital communication channels into a single, cohesive platform. By leveraging the power of Artificial Intelligence and Machine Learning, we simplify and expedite the management of both sales and customer support, automating the entire customer engagement process. Additionally, the process of logging case tickets or archiving chat histories into your CRM becomes effortless, thanks to our ready-made APIs that can be seamlessly integrated into your existing systems, enhancing overall operational efficiency. With this innovative approach, your business can significantly improve customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Integrations
Facebook
Google Cloud Security Command Center
IQVIA
Instagram
Salesforce
Telegram
Veeva CRM
WeChat
WhatsApp
X (Twitter)
Integrations
Facebook
Google Cloud Security Command Center
IQVIA
Instagram
Salesforce
Telegram
Veeva CRM
WeChat
WhatsApp
X (Twitter)
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$68 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cognipharma
Founded
2016
Country
Portugal
Website
www.cognipharma.com/hcp-engagement-platform/
Vendor Details
Company Name
Maven Lab
Founded
2006
Country
Singapore
Website
www.moobidesk.com
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
