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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
Siesta AI is an AI platform for context-heavy business processes. It brings the models, company data and context, AI agents, workflows, business apps, API, governance, and security into one platform.
Teams can use AI Chat with company data, search files, wikis, tickets, messages, and meetings with source references, and execute approved actions in connected systems. AI agents use shared memory, skills, sub-agents, isolated sandboxes, and human approval for sensitive actions. A visual workflow editor connects agents, data, and business tools with triggers, conditions, branching, webhooks, and full run history.
Siesta AI works with large datasets using ingestion pipelines, image and table extraction, vector and graph databases, semantic search, and company memory. It supports OpenAI, Claude, Gemini, and open-source or private models, with model selection by task, bring-your-own-key support, cost tracking, and usage limits.
More than 40 knowledge bases and 100 tools are supported, including Slack, Microsoft Teams, SharePoint, Google Drive, Confluence, Notion, Jira, HubSpot, Salesforce, Zendesk, Gmail, and Outlook. Teams can also connect their own systems through MCP and use Siesta AI through web, desktop, mobile, browser extensions, Slack, Teams, ChatGPT, Claude, and Copilot.
For governance and security, Siesta AI provides SSO, MFA, granular roles, permission-aware access, audit logs, EU data residency, encryption, zero-retention options, and private deployment in a customer cloud, VPC, or on-premises environment. Customer content is not used to train models. Unlimited-user plans support company-wide access without per-seat pricing.
API Access
Has API
API Access
Has API
Integrations
Confluence
HubSpot CRM
Jira
Microsoft Azure
Microsoft Teams
Slack
Alexa
BambooHR
Google Assistant
Google Workspace
Integrations
Confluence
HubSpot CRM
Jira
Microsoft Azure
Microsoft Teams
Slack
Alexa
BambooHR
Google Assistant
Google Workspace
Pricing Details
Volume based pricing
Free Trial
Free Version
Pricing Details
€500/month per company
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NiCE Cognigy
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Siesta AI
Founded
2025
Country
Czech Republic
Website
siesta.ai
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
